Responsibilities

• Develop and deliver digital communications strategies and campaigns
• Manage email, website, social media, and customer communication channels
• Lead content planning, messaging, editorial calendars, and campaign delivery
• Develop customer engagement and lifecycle communication programmes
• Coordinate with marketing, creative, technology, sales, and customer teams
• Manage newsletters, digital content, promotional campaigns, and service communications
• Monitor engagement, campaign performance, audience behaviour, and communication KPIs
• Maintain consistent brand messaging and communication standards
• Manage agencies, technology platforms, suppliers, and external partners
• Support and develop communications and content team members

Requirements

• Experience in digital communications, marketing, content, customer engagement, or a related area
• Experience managing communications, campaigns, projects, or digital channels
• Strong writing, editing, communication, and organisational skills
• Good understanding of email, websites, social media, and digital content
• Familiarity with CRM, CMS, analytics, email marketing, or automation platforms
• Ability to manage multiple priorities and stakeholder relationships
• Strong creative, analytical, and problem-solving abilities
• Relevant qualification or equivalent professional experience is preferred

Benefits

• Company pension
• Flexitime
• Free parking
• On-site parking