Senior CRM Executive – Tech & Ops (FTC) at Ocado Retail | Hatfield, Hertfordshire, UK

Ocado Retail

Senior CRM Executive – Tech & Ops (FTC)

Hatfield, Hertfordshire, UK (Hybrid)

Salary Not AvailableSenior Level3+ years expContract

Posted 2 months ago

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Job Summary

Drive CRM platform excellence by owning architecture, feature delivery, and team enablement to ensure healthy emails, efficient campaigns, and smooth migrations.

Platform Ownership: Lead advanced CRM features, AI-driven decisioning, and integrations to enable scalable campaigns.
Operational Health: Sustain deliverability and inbox placement to protect customer health and engagement.
Process & Migration Enablement: Collaborate with CRM peers to streamline processes and support the CRM migration and technical upskilling.

Job Description

Responsibilities

Platform expertise and optimisation: supporting the Technical Manager as the authority on the CRM platform, leading the implementation of advanced features such as sophisticated contact strategies, AI-driven decisioning, and system integrations.
Base health: responsible for ensuring our comms strategy is implemented with a net positive effect on the health of our customer base, ensuring good email deliverability and inbox placement.
Process engineering: working closely with the wider CRM team to understand pain points in our processes and implementation of new processes and technologies to maximise efficiency in campaign-readiness and reduction in errors.
Technical migration: support for the technical workstream for the CRM platform migration, ensuring a seamless transition that meets all specified business and data integration requirements.
Technical upskilling and enablement: responsible for developing and executing a programme to elevate the technical proficiency of the wider CRM team, fostering a culture of data literacy and platform expertise.

Requirements

Technical CRM experience: proven experience (3+ years) working within a CRM team; knowledge of technical architecture, best practices and data structures
CRM Superuser: strong experience as a superuser of a CRM platform (Braze preferred, but any other major provider acceptable)
Knowledge of SQL, HTML and CSS
Collaborative stakeholder management: excellent verbal, written, and interpersonal skills, combined with strong stakeholder management abilities to build collaborative and productive relationships across key internal teams (Insights, Finance, Research).
Proactive achievement mindset: a proactive, go-getter attitude with a relentless focus on achievement, strong integrity, and the willingness to roll up your sleeves to quickly implement solutions and challenge the status quo.
Strategic & analytical thought: possess strong strategic, analytical, and organisational acumen with a curious mindset, capable of challenging established norms and informing decisions with deep insights.

Nice to have

Braze preferred, but any other major provider acceptable

Benefits

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with a reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Ocado Retail

We’re the world’s dedicated online supermarket, committed to bringing more of what matters to our customers: unbeatable choice, unrivalled service, reassuringly good value.

Founded in 2019

Hatfield, England, GBR

2.3K employees (214 in marketing)

ocadoretail.com