Senior CRM Executive (Lifecycle)

London, UK (Hybrid)

Salary Not AvailableSenior LevelFull time

Posted 2 months ago

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Job Summary

Own lifecycle journeys across onboarding, engagement, retention, and reactivation, with a focus on delivering high‑quality campaigns, maintaining data integrity, and iterating based on insights.

  • Lifecycle delivery: end-to-end creation, QA, and iteration of campaigns in Ometria to meet agreed objectives.
  • Collaboration & briefs: align with Brand, Creative, and Insights to define triggers, audiences, and test hypotheses.
  • Measurement & optimization: monitor performance, flag underperformance, and feed learnings back into strategy.

Job Description

Own lifecycle journeys across onboarding, engagement, retention, and reactivation, with a focus on delivering high‑quality campaigns, maintaining data integrity, and iterating based on insights.

  • Deliver high‑impact lifecycle journeys that strengthen customer loyalty and improve experience across key moments — onboarding, engagement, retention, and reactivation.
  • Own and prioritise the weekly lifecycle build and optimisation schedule, balancing new journey development, BAU maintenance, and optimisation work in line with agreed priorities.
  • Build and QA lifecycle campaigns within Ometria to a high technical and brand standard, using approved templates, modular components, and best‑practice journey structures.
  • Partner with CRM Managers, Brand & Creative, and Insights teams during briefing to ensure lifecycle objectives, audiences, triggers, test hypotheses, and success metrics are clearly defined and accurately translated into journey logic and segmentation.
  • Maintain operational excellence across all lifecycle delivery, consistently achieving high QA pass rates, maintaining clear documentation and checklists, and reducing manual effort and risk through continuous process improvement.
  • Monitor live journey performance and campaign data health, proactively identifying underperformance, deliverability risks, or data issues and escalating with clear recommendations.
  • Produce weekly performance reports and analyse journey results against objectives, surfacing actionable insights, clear test outcomes, and optimisation opportunities, ensuring learnings feed back into future iterations and lifecycle strategy.
  • Support A/B testing setup across messaging, timing, cadence, and content, ensuring tests are correctly implemented, documented, and QA'd.
Boden logo

Boden

We’re all about happiness you can wear. Our story begins in 1991.Contrarian. How else would you describe a man who left a good job in the city – working in New York during its shiny ’80s heyday no less – to set up a mail-order clothes company at a time when buying things that got delivered was considered a bit, well, joke-worthy? Or was he just lucky – right time, right place, right instinct?Johnnie launched Boden with a hand-drawn catalogue featuring eight menswear styles he wanted in his own wardrobe (and wanted to order from his armchair). That was 1991, and back then, catalogues for stylish people who like stylish clothes weren’t really a ‘thing’ in Britain.Today, after a wild, unpredictable and exciting 30 years, Boden is a global company but it still has the same family vibes. It’s the opinion of the women in his life – his wife Sophie (who pushed him to follow his dream in the first place), his three discerning daughters and Johnnie’s new lovely female sidekick – Janet the dog – that he values over anything.Originality is also so very important, with every step taken to set Boden apart from the rest. Whether that’s hand-drawn prints, doing our best to make sure we don’t cut corners and even listing words we cannot use (we copywriters love a challenge). Attention to detail is everything, and it shows. Johnnie has also been adamant that every factory we use respects its workforce in the same way he respects his workforce at home. And that Boden uses as many recycled materials as possible.“His main piece of advice is always be yourself,” his daughter Katie adds. “I think we’re all flawed but that’s the one thing that we [the family] are – very honest. I just think you can’t go wrong by being honest.” And lastly? “He’s also never tried to be cool...which makes him cool.”Boden isn’t about fast fashion and fads. It never was. It’s about making clothes that put a smile on your face, for a long, long time.

Founded in 1991
GBR
898 employees (222 in marketing)

Traffic Signals

Monthly Visitors
92.2K
Monthly Google Ads Budget
$125.4K
Traffic Source Mix
Search
43.3%
Direct
35.8%
Referral
13.8%
Social
4.5%
Paid
1.2%

Headcount Trend

Current headcount: ~898

Marketing Team

Marketing Team Size
112 (12% of company)

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