Senior Client Manager at SMG | Liverpool, UK

Senior Client Manager

Liverpool, UK (Hybrid)

Salary Not AvailableSenior Level2+ years expContract

Posted 2 months ago

Job Summary

Own the coaching and development of a client team while ensuring commercial targets are met through strong planning, proactive client engagement, and cross‑team collaboration.

Client capability and governance: Build coaching and guidance to raise client management, commercial understanding, and media planning.
Commercial delivery and growth: Support delivery against targets with proactive client engagement and revenue opportunities.
Reporting and stakeholder alignment: Contribute to TVG reporting with accurate, clear outputs and stakeholder alignment.

Job Description

Responsibilities

Supporting the management and development of the Client team, providing regular coaching, guidance, and feedback to build capability in client management, commercial understanding, and media planning.
Supporting the team in delivering against commercial targets, ensuring strong planning, proactive client engagement, and a clear focus on revenue and growth opportunities.
Contributing to weekly and monthly commercial reporting into TVG, ensuring outputs are accurate, clear, and aligned with stakeholder expectations.
Building and maintaining strong working relationships with VMG and The Very Group (TVG) stakeholders, collaborating closely with category owners to ensure alignment on priorities and plans.
Helping to set and maintain a high standard of client service across the team, ensuring consistent, high-quality delivery and strong supplier relationships.
Supporting improvements in media planning quality, ensuring plans are strategically aligned, commercially sound, and deliver against objectives.
Continually identifying opportunities to improve processes and ways of working, driving efficiencies and consistency across the team.
Supporting high-quality campaign reporting, ensuring insights are clear, actionable, and used to inform future planning.
Actively contributing to the ongoing development of team members, supporting personal growth, skill progression, and overall team capability.
Supporting on key strategic projects and initiatives, contributing to the evolution of VMG’s client offering and commercial approach

Requirements

Strong experience in client management, retail media, or agency environments
Experience supporting or mentoring team members
Proven ability to manage multiple clients and deliver against commercial objectives
Good understanding of media planning, budgeting, and performance reporting
Confidence working with data and commercial metrics
Commercially aware with a focus on growth and performance
Supportive leader with a passion for developing others
Strong stakeholder management and collaboration skills
Organised, proactive, and solutions-focused
Analytical mindset with the ability to turn data into insights
Driven to improve processes, output quality, and team performance

Benefits

10% discretionary bonus
£1,800 yearly wellbeing fund (on top of your salary!)
Free Headspace subscription
£500 yearly “Learning Fund” for learning
4 extra Wellbeing Days off per year
4pm finishes every Friday
Flexible and hybrid working

SMG

We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering global brands, and building meaningful connections with shoppers. We simplify the mind-boggling complexity of today’s retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth.Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.Our brilliant people are the ones who make change happen. Straight-talking, fiercely driven, and with a thirst for challenging the status quo, we’re united in spirit and culture. Positively disrupting retail and creating campaigns with impact, we’re taking everyone with us on extraordinary adventures in connected commerce.

Founded in 2016

London, England, GBR

621 employees (71 in marketing)

www.smg.team