Responsibilities

• Own the Solo proposition as a “brand within a brand”, ensuring a clear and differentiated customer promise across product, marketing communications and on‑holiday delivery.
• Lead the cross-departmental Solo Taskforce: set agenda, align stakeholders, agree priorities, track actions and drive timely delivery of initiatives.
• Project-manage cross-functional workstreams (e.g., proposition enhancements, service improvements, content initiatives, training rollouts), moving projects from insight and brief through to implementation and post-launch review.
• Act as the internal Solo subject-matter expert and ambassador—supporting PR and comms, delivering presentations, contributing to podcasts/interviews, and representing Riviera with external partners where required.
• Build deep understanding of Riviera’s solo travellers—their motivations, barriers and needs—and translate insight into improvements that support conversion, retention and NPS.
• Continuously review, refine and enhance Solo itineraries and experiences to ensure they remain compelling, relevant and competitive.
• Collaborate with internal teams and suppliers to ensure consistent standards for accommodation, transport and tour content, resolving issues and driving quality improvements.
• Identify and develop new Solo product opportunities, researching and creating new itineraries in a cost-effective way and in line with customer expectations.
• Undertake overseas visits to develop the Solo product and proposition, following up on actions and learnings on return.
• Support brochure and website content creation by providing detailed tour notes, checking accuracy of copy and ensuring amendments are implemented.

Requirements

• Proven experience in a senior role within the travel industry.
• Strong commercial awareness, customer focus and numerical accuracy.
• Brand/proposition management mindset with the ability to translate insight into a clear customer promise and consistent delivery. Strong cross-functional project management skills: planning, stakeholder alignment, action tracking and delivery to deadlines.
• Strong problem-solving skills
• Highly organised with the ability to manage multiple priorities under pressure.
• Strong written and verbal communication skills, with the confidence to influence stakeholders at all levels.
• A proactive, can-do attitude with the ability to work independently and as part of a team.
• The ability to methodically manage a demanding workload during peak periods.
• Culturally aware and confident representing Riviera Travel to international partners.
• Knowledge of European and/or Long-Haul destinations is highly desirable.