Product Manager, CRM Communications
London, UK (Unknown)
Posted 6 weeks ago
Job Summary
Own and drive the product roadmap for conversion-focused communications, leading experiments, PRD development, and data-driven optimization across cross-functional teams.
- Own and prioritize initiatives that boost user conversion and engagement
- Lead A/B testing and measurement to forecast impact and inform scaling
Job Description
Responsibilities
- Own and complete the product roadmap in close partnership with Engineering, Data Science, and Build
- Drive operational excellence by finding ways to increase experimentation velocity and improve cross-functional collaboration
- Identify and size opportunities to enhance the portfolio, using data to forecast business impact and prioritize initiatives
- Develop and lead A/B tests, including hypothesis development, experiment setup, and target definition
- Author clear product requirements (PRDs) and partner with Engineering to deliver high-quality execution
- Develop and maintain project plans, lead dependencies, and ensure teams are aligned and execution-ready
- Measure performance against targets and provide data-driven recommendations on scaling and optimization
- Continuously collect insights through customer feedback, market research, competitor analysis, and industry trends to inform product innovation
Requirements
- 2+ years of experience in product management, business strategy, consulting, or growth marketing, with a focus on customer conversion; 1+ years in e-commerce required
- Validated experience owning and optimizing performance-based communications (email, push, in-app, or similar), including audience strategy, trigger logic, messaging, and measurement
- Deep understanding of UI/UX and key design principles across email, push, in-app notification or similar
- Marketplace experience (e.g., Uber, Airbnb, LinkedIn) strongly preferred
- Confirmed experience partnering closely with Engineering teams (front-end and back-end) using Agile methodologies; strong technical understanding of building products and communications from the ground up
- Proven ability to implement with precision and deliver high-quality experiences in a fast-paced, iterative environment
- Track record of successfully leading complex, cross-functional initiatives end-to-end
- Experience developing and optimizing goal-focused email and notification campaigns within e-commerce environments
eBay
LUV Infinity Group is an exciting UK based umbrella company for a multitude of brands, ranging from nightclubs, bars to restaurants all over the United KingdomLUV Infinity Group has a firm Impression on the UK Nightlife and hospitality industry with our venues bringing thousands of smiles to customers faces every day since 2009; and we only continue to expand and grow today.We pride ourselves on thinking outside of the box, being innovative within our ideas & providing the best quality product across each and every diverse brand that we have created.Focusing at the heart of our business, our people; we believe a successful business begins with the people who operate it & we continually reinvent the wheel when it comes to what makes us good employers – this is what drives us.
