PRADA CRM Intern, London at Prada Group | London, UK

PRADA CRM Intern, London

London, UK (On-site)

Salary Not AvailableIntern/New GradInternship

Posted 4 months ago

Job Summary

Own CRM operations and reporting for a luxury retail network, driving KPI tracking, campaign analysis, and targeted client experiences while coordinating events, toolkits, and supplier logistics.

CRM Operations and Reporting: track weekly/monthly KPIs and create dashboards for Retail teams to surface performance insights.
Campaign & Client Experience: analyze campaigns, support personalised CRM campaigns, clienteling tools, and client targeting with supplier coordination.
Operations & Governance: manage invoices, budgets, supplier profiles, PO creation, loyalty orders, and cross-team validations with Finance/Procurement.

Job Description

Responsibilities

Support weekly and monthly CRM KPI tracking
Assist in creating dashboards and performance summaries for Retail teams
Contribute to campaign analysis (e.g. open rates, conversion rates) and highlight key insights
Help organise personalised CRM campaigns (targeting, content, deployment)
Assist in preparing Clienteling toolkits for store teams
Support the CRM Manager in monitoring and coordinating initiatives such as Retail Events, Gifting, In-Store animations, etc.
Consolidate boutique feedback and contribute to sharing best practices across the network
Assist in the implementation of client experiences: help identify appropriate client targeting and support supplier coordination, gifting management, and logistics
Help manage invoice follow-up and supplier communication
Assist the CRM Manager in creating supplier profiles in internal tools

Requirements

Fluency in English
Proficiency in Microsoft Excel and PowerPoint
Internship duration 6–12 months with September/October start at London Head Office (on-site)
about_company [PRADA description placeholder]
responsibilities[Please remove placeholders]

Preferred

Familiarity with CRM tools

Prada Group

Pioneer of a dialogue with contemporary society across diverse cultural spheres and an influential leader in luxury fashion, Prada Group founds its identity on essential values such as creative independence, transformation, and sustainable development, offering its brands a shared vision to interpret and express their spirit. The Group owns some of the world’s most prestigious luxury brands, Prada, Miu Miu, Church's, Car Shoe, Versace, the historic Pasticceria Marchesi and Luna Rossa, and works constantly to enhance their value by increasing their visibility and appeal. The Group designs, manufactures and distributes ready-to-wear collections, leather goods and footwear in more than 70 countries through a network of 620 stores as well as e-commerce channels, selected e-tailers and department stores around the world. The Group, which also operates in the eyewear and beauty sector through licensing agreements, has 25 owned factories and 15,529 employees (at June 30, 2025, excluding Versace).Prada S.p.A. is listed on the Hong Kong Stock Exchange as 1913.

Founded in 1913

Milan, Lombardy, ITA

12K employees (1,604 in marketing)

www.pradagroup.com