Responsibilities

• Campaign Delivery: Drive core channel activities across email and SMS/MMS, ensuring all campaigns are accurately planned, briefed, and delivered right on time.
• Content & Copywriting: Take the lead on producing high-quality CRM copy aligned with our brand guidelines, while supporting wider digital content initiatives across paid social and search where needed.
• Testing & Optimisation: Conduct robust A/B testing across content and creatives, monitoring campaign performance to make data-led recommendations that improve engagement.
• Loyalty & Retention: Support the development and execution of loyalty initiatives to keep our customers coming back, driving long-term retention and ROI further down the road.

Requirements

• CRM Experience: Previous experience within a CRM, email marketing, or retention-focused role (agency or in-house).
• Platform & Data Skills: Confidence using CRM tools to build and test campaigns, alongside a solid grasp of Excel or Google Analytics to track trading metrics.
• A Way with Words: Excellent written communication skills paired with meticulous proofreading abilities to capture our premium tone.
• The Right Mindset: You are an enthusiastic, solutions-focused team player who can manage multiple projects simultaneously without losing your sharp eye for detail.

Benefits

• Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance, Mental Health support.
• Rewards: 75% Discount + Annual Product Allowance, Annual Performance Bonus, Long Service Awards.
• Growth: Up-skilling support, regular Lunch & Learns, Flexible Career opportunities.
• Impact: 2 Volunteering days per year, Matched Charitable Giving Scheme.