Responsibilities

• Supporting delivery of the trust communications strategy, managing both reactive and proactive media across areas like fraud, financial crime, security, vulnerable customers, payments and technology
• Working across both corporate and consumer communications, promoting Monzo’s business priorities, product launches, milestone announcements and proactive consumer campaigns across key channels
• Working with the teams across the business and our agencies to prepare for events, executive profiling and interviews
• Managing reactive press stories
• Monitoring, tracking and proactively analysing Monzo’s presence in the media
• Mine stories from across the business that support our communications goals
• Being an excellent team player and problem solver within a busy press office
• Working cross-functionally with teams and stakeholders across the business to create compelling narratives and key messages across reactive and proactive projects
• Providing trusted advice to senior stakeholders on sensitive, complex issues
• Pitching great stories to journalists
• Building and maintain great relationships across key media and the business, spotting risks and opportunities that inform our agenda
• Staying on top of emerging sector themes, trends and news

Requirements

• A communications professional who has experience working as part of a busy press office, be that in-house or at an agency
• Excellent at media relations
• A hands-on team player who can flex across reactive and proactive work as well as both corporate and consumer
• Able to thrive in a fast-paced environment
• Excellent organisational skills, with the ability to manage multiple projects simultaneously, prioritise tasks, and meet deadlines
• Excellent at communicating with the ability to manage senior stakeholders
• Passionate about Monzo's mission and committed to delivering exceptional results
• A networker that can collaborate across different teams at every level and a keen interest to build your network outside of Monzo
• A great storyteller with exceptional writing skills
• Great at problem solving and issues management
• Obsessed with data - both in the mining of it for proactive work and the tracking of our KPIs
• A forward-thinker and a keen learner who is always on the lookout for trends, themes, and stories that advance Monzo’s mission

Preferred

Benefits

• £68,000 - £80,000 incentive rewards tied to your performance
• This role is based in our London office, with a hybrid working environment.
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• Plus lots more! Read our full list of benefits .