You are the person who makes everything run. Hand you something to own and it gets handled: on time, done properly, no chasing. You see what needs doing before anyone asks, spot the thing about to slip, and sort it while it is still small.

If that is you, this is a role built around you. You will own the parts of a small, ambitious marketing agency that keep it running and growing: people, finance, recruitment, platforms and the systems behind the day-to-day work. You will report to the Director, carry real accountability, and be the reason nothing falls through the gaps.

Here is the part most roles like this cannot offer: this one can genuinely fit around your life. It is three days a week, but we’re open to candidates who want to spread that over the week to balance work and personal commitments. This could be three full days, or the same hours spread across four or five shorter ones to fit the school run, whatever works for you. We will work together to build a pattern that works for both of us. 

Is this the role for you?

You will have run operations, or a substantial part of them, in a small or mid-sized business before, and you will be able to point to what you built and what it changed. You know how to hold a lot of moving parts without dropping any, and you take real pride in the detail. A broken process bothers you until it is fixed properly.

You are organised by instinct and you follow through without being chased. If you commit to Friday, it happens by Friday. You close loops, you flag problems early, and you stay calm with a full plate.

We have a flat structure and we get things done without fuss. Priorities can shift as we grow, and we are honest about that, but this is a high-standards place, not a long-hours one. We care a great deal about what gets produced and then we go home. You will keep standards steady while things change around you, and sort out the parts of the business that need it.

What you will own

• People operations: Onboarding new team members, our pulse survey, performance review admin, HR policies kept current, and the relationship with our external HR partner. The things that make people feel looked after and supported in a business.

• Finance hygiene:Weekly payment runs, card approvals, invoice confirmation and finance admin, working closely with our external Finance & Account partner. 

• IT operations & platforms: tool access and IT issues resolved quickly with support from our external IT provider and the office running smoothly in an environment that feels welcoming to work from.

• Leadership team support: eeping our internal agency scorecard current for the non-client functions, joining our weekly leadership meeting,  drafting internal updates, contracts & agreements.

• Recruitment process: You will be the owner of our recruitment process: briefing our recruiters on roles the team needs, keeping candidates communicated with promptly, handling offers and contracts, and getting the right people to final interview. 

This probably is not the role for you if

• You need a fully built, stable environment before you can perform. Some of our processes are strong and some are still being built, and improving them is the job.

• You are at your best selling the idea and less interested in the follow-through. This role is judged on what actually gets done and whether it holds up, not on how good the plan sounded.

• You want a pure admin role where the work is handed to you. This role owns and decides, it does not just support.

• You like the comfort of hierarchy, layers of sign-off and someone else to carry the detail. Here, the detail is yours.

What is in it for you?

We are building an agency we all want to work in, and this role is central to that. You will get:

• A great salary, paid pro-rata for three days a week, equivalent to £38,000 to £48,000 full time.

• A genuine three-day week that stays a three-day week, not five days squeezed into three, with hours built around your life.

• 36 days holiday, pro-rata, plus our annual company break.

• Hybrid working. The one fixed point is Wednesdays in our Bristol office, so you are there when the team is. The rest of your hours flex around you.

• Real ownership and real influence, working directly with the founder and the leadership team.

The details

• 14-month fixed-term contract, with potential to convert to permanent.

• Three days per week, Wednesdays in the Bristol office.

• Reports to the Director.

• Start: ASAP. ideally late August or early September 2026, with full handover from current Chief of Staff. 

• Applicants must be UK based. We are unable to sponsor work visas.

Is it time to make the move?

If this sounds like you, please send a CV (two pages maximum) and a short cover letter (one page) telling us why this role fits you and what you would bring.

• P.S. When applying, please put the words ‘Create Engage’ in the footer of your CV.