Responsibilities

• Building relationships with our key and future mar-tech partners, building roadmaps and identifying opportunities for innovation.
• Defining and delivering the strategic marketing technology roadmap, aligned to business and customer objectives, in collaboration with Technology, Customer and Digital Transformation teams.
• Identifying key opportunities to improve customer engagement and loyalty through new marketing technology capabilities and innovation.
• Supporting our Technology teams with the evaluation, selection and implementation of new marketing technology platforms and capability.
• Partnering closely with our business teams to hand over new marketing technology by establishing best practice, operating models and governance, alongside the Marketing Technology Capability Manager.
• Monitoring industry trends, emerging technologies and AI capabilities, bringing forward recommendations that create competitive advantage.
• Defining measures of success to ensure investment in new technology delivers customer and commercial KPIs.

Requirements

• A proven track record working cross functionally across Marketing, Technology and Legal teams.
• Experience developing marketing technology strategy within a large, complex organisation.
• Working with first party data and building capability to unlock targeting, enrichment and execution activities.
• Strong experience and knowledge of CRM, personalisation, customer data and marketing automation.
• An excellent communicator and presenter, with the ability to translate business requirements into technical language and simplify complex technical concepts.
• Proven ability to manage technology vendors and strategic partnerships.
• Commercial awareness with a delivery focused approach.

Benefits

• Annual bonus scheme of up to 20% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• Private medical insurance.
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
• The above information is a shortened summary, refer to our policies for full details