Responsibilities

• Build strong, trusted relationships with stakeholders across the organisation, developing a deep understanding of business objectives, priorities and challenges.
• Work collaboratively with stakeholders to shape ideas and requirements into clear, achievable briefs and delivery plans.
• Challenge constructively where value, requirements, timelines or scope are unclear, helping teams reach practical solutions and informed decisions.
• Facilitate discussions between stakeholders and specialist teams to ensure shared understanding, alignment and successful outcomes.
• Act as the primary delivery partner for marketing and digital work, helping stakeholders navigate the delivery process, resolve issues and establish clear, realistic expectations.
• Coordinate and prioritise work across multidisciplinary teams including design, content, social media, email marketing and web development.
• Lead and facilitate prioritisation discussions with stakeholders and team leaders, negotiating scope, sequencing and timescales to balance organisational objectives, delivery risks and available capacity.
• Identify dependencies, risks and blockers early, driving actions that keep delivery on track.
• Facilitate effective planning and delivery processes, ensuring work is visible, appropriately prioritised and progressing efficiently.
• Maintain a clear view of delivery across the portfolio, providing stakeholders and senior leaders with concise, evidence-based updates on progress, capacity, risks, dependencies and required decisions.

Requirements

• Demonstrable experience coordinating delivery across multiple stakeholders and specialist teams in a fast-paced environment.
• Experience of digital delivery, with a broad understanding of the types of work involved across marketing, creative, content, email, web and/or development teams
• Outstanding organisational, stakeholder management and relationship-building skills.
• Ability to influence, negotiate and challenge constructively at all levels of an organisation.
• Experience translating business objectives and emerging ideas into clear, actionable briefs and delivery plans.
• Strong facilitation skills, with experience leading productive planning, scoping or prioritisation discussions.
• Ability to manage competing priorities, dependencies and deadlines while navigating ambiguity.
• Experience of resource and capacity planning.
• Excellent written and verbal communication skills, including the ability to explain delivery risks and trade-offs clearly.
• A proactive, solutions-focused approach, with the confidence to take initiative and create momentum without relying on formal authority.

Preferred

• Experience working with a multidisciplinary team covering some or all of marketing, creative, digital, product or software development.
• Experience using work-management tools such as Jira, Monday.com or comparable platforms.
• Experience working in Agile or hybrid delivery environments.
• Experience managing agencies, freelancers or external suppliers.
• Experience supporting budget management, forecasting or procurement.
• Experience working with multiple clients or stakeholders simultaneously (e.g. multiple projects over the same period)

Benefits

• 🌴 30 Days Annual Leave: Generous paid time off to rest, recharge, and enjoy life outside of work.
• 💰 Competitive Salary: We value your contributions and ensure you are rewarded accordingly.
• 📚 Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development.
• 🤝 Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported.
• 🌐 Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks.
• 🏦 Competitive Pension Scheme: Secure your future with our robust pension plan.
• 🔗 Networking Opportunities: Expand your professional network within your chosen field.
• 🌍 Geopolitical Insights: Gain unique perspectives on global economic and political trends.
• 🏠 Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office.
• ✈️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures.