Marketing & Communications Manager at Mandarin Oriental Hotel Group | London, UK

Marketing & Communications Manager

London, UK (Unknown)

Salary Not AvailableSenior LevelPermanent

Posted 2 months ago

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Job Summary

Own media relations for a luxury hotel portfolio, turning press activity into high-visibility campaigns across Rooms, F&B, Wellness, and partnerships.

Press Office Leadership: Manage day-to-day inquiries, coordinate visits, interviews, and influencer stays for luxury hospitality audiences.
Strategic Media Alignment: Create proactive, commercially driven media plans and integrated PR for campaigns and seasonal launches.
Relationship & Narrative Growth: Cultivate journalist/broadcaster partnerships and shape compelling luxury brand narratives across travel, lifestyle, and F&B.

Job Description

Responsibilities

Lead day-to-day press office activity and media enquiries across the hotel and restaurants.
Develop proactive media strategies aligned to commercial priorities across Rooms, F&B, Wellness and partnerships.
Build relationships with journalists, editors, broadcasters, influencers and key opinion leaders across luxury, travel, lifestyle and F&B.
Coordinate press visits, interviews, photoshoots, media hosting and influencer stays.
Develop integrated PR and communications plans for campaigns, partnerships, launches and seasonal activations.

Requirements

Strong organisational and multitasking skills
Excellent communication and have a strong copywriting, editorial and storytelling capability
Proven experience within luxury hospitality, luxury travel, lifestyle or in luxury PR/Communications environments
Experience in producing campaign reporting, media analysis and communications summaries

Nice_to_have

Benefits

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
50% F&B & Spa discount on property
Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
Complimentary Westfield Healthcare cash plan, children added at no extra cost
Colleague Experience Stay in-house with breakfast included upon completed probation
Friends & Family hotel rate and Spa discount