ABOUT YOU

You’re organised, commercially minded and client-focused individual with strong communication skills and the ability to build trusted relationships. You enjoy working in a fast-paced environment, are comfortable analysing data and performance trends, and can confidently manage multiple priorities. Fluent in Mandarin and English, you are keen to develop your account management skills and support clients in achieving their business objectives.

If this sounds like you, we’d love for you to apply! 

ABOUT THE ROLE

We’re looking for a proactive and relationship-focused Junior Account Manager to join our Chinese Portfolio team. You’ll work closely with advertisers, publishers and internal stakeholders to support programme growth, deliver excellent client service and drive performance across a portfolio of Chinese market clients. You’ll play a key role in onboarding new advertisers, identifying growth opportunities and helping clients achieve their business objectives.

KEY ROLE RESPONSIBILITIES

Client Management & Growth 

• Take ownership of a portfolio of advertiser accounts, delivering an exceptional client experience. 
• Work closely with clients to understand their objectives and develop strategies to achieve them. 
• Build strong, trusted relationships with advertiser contacts and key stakeholders. 
• Deliver regular performance reviews, strategic recommendations and growth plans. 
• Manage client expectations whilst maximising programme performance. 

Onboarding & Programme Development 

• Own the successful onboarding and activation of new advertisers joining the Chinese portfolio. 
• Manage programme launches from implementation through to publisher activation. 
• Work closely with the Business Development team to ensure a smooth handover and transition for newly acquired clients. 
• Support clients through the early stages of programme growth and optimisation. 

Performance & Optimisation 

• Monitor programme performance and identify areas for improvement. 
• Deliver recommendations focused on recruitment, activation, optimisation, conversion and revenue growth. 
• Analyse data and trends to uncover opportunities and address performance challenges. 
• Support clients in achieving agreed KPIs and commercial objectives. 

Publisher Development 

• Recruit, activate and develop relationships with relevant publishers. 
• Identify new partnership opportunities that align with client goals. 
• Work collaboratively with the wider publisher development team to maximise programme success.  

Portfolio Collaboration 

• Work closely with the Account Director and Chinese Portfolio Lead to identify growth opportunities across the portfolio. 
• Contribute ideas, insights and best practices to support portfolio expansion. 
• Collaborate with internal teams to deliver excellent client outcomes. 

Reporting & Administration 

• Create and maintain accurate reports, forecasts and account documentation. 
• Ensure client records, notes and actions are maintained within company systems. 
• Support quarterly business reviews and client presentations. 
• Maintain excellent standards of communication and account administration. 

The above list of job duties is not exclusive or exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

ESSENTIAL REQUIREMENTS

• Fluent in English and Mandarin (written and spoken).
• Previous experience in affiliate marketing, partnerships, ecommerce, performance marketing, digital marketing or a client-facing marketing role.
• Excellent written and verbal communication skills.
• Good attention to detail and organisational skills.
• Able to manage multiple tasks and priorities workload effectively.
• Confident communicating with clients, including presenting performance updates, sharing recommendations, and participating in client calls and meetings.
• Positive, proactive, and willing to take ownership of tasks.
• Able to work both independently and as part of a team.
• Comfortable building and maintaining relationships across different cultures and international markets.
• Proficient with Microsoft Office, particularly Excel and PowerPoint.

DESIRABLE REQUIREMENTS

• Experience working with Chinese brands or international markets.
• Understanding of digital performance marketing channels.
• Experience using affiliate network platforms and reporting tools.
• Knowledge of ecommerce and customer acquisition strategies.
• Demonstrable experience of QBR ownership and presentation.
• Some experience of budget management to ensure optimal ROI.
• Ability to plan annually, using long range forecasts and KPIs to ensure performance over an extended period.
• Demonstratable experience of campaign performance reviews, adjusting exposure/placements and liaising with publishers to address issues with performance.
• Proven ability of analysing data sets from a wide variety of sources, drawing both user and market actionable insights.
• Previous experience of working in affiliate marketing.
• Commercially minded with the ability to identify growth opportunities.
• Confident using and presenting data and insights to support decision-making.

WHAT SUCCESS LOOKS LIKE

In this role you will:

• Deliver exceptional service to your client portfolio.
• Successfully onboard and launch new advertiser programmes.
• Build strong client and publisher relationships.
• Drive measurable growth across managed programmes.
• Identify opportunities that increase revenue and client retention.
• Become a trusted strategic partner to your clients.
• Contribute to the continued success and expansion of Webgains’ Chinese portfolio.

REWARD AND RECOGNITION

We offer competitive salaries and a comprehensive benefits package, inclusive of:

• Salary: up to £31,000 – depending on experience and location.
• Private medical and dental insurance with Bupa
• Flexible Hybrid 3:2 working policy
• Learning & Personal Development support to help you grow personally and professionally
• Duolingo Premium Membership
• Access to workplace nursery scheme
• 25 days holiday + Bank Holidays
• One paid volunteering days
• Access to mental health support and therapy
• A living wage employer
• Proud to Be a B Corp

ROLE LOGISITICS

• Job Title:  Junior Account Manager – Chinese Portfolio
• Working hours: 40 per week
• Working days: Monday – Friday
• Job location: 3 days in London or Bristol Office (Mon, Thu, +1 other day), 2 days working from home
• Reporting to: Account Director
• Department: Client Services

APPLY NOW

We encourage you to apply if this role excites you - even if you think you may not meet all the requirements.

At Webgains, we are a people first organisation, and we live by our core values. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values.

Webgains embraces equal opportunity in the workplace and throughout the recruitment processes. We are committed to building a diverse and inclusive team of passionate and exceptional individuals. We welcome applications from all candidates regardless of your background.