Responsibilities

• Act as the internal HubSpot subject‑matter expert, supporting all departments
• Own and optimise CRM architecture, including pipelines, lifecycle stages, properties, workflows, and permissions
• Build, maintain, and improve automation to streamline processes and reduce manual effort
• Manage lead flow, including capture, routing, scoring, and conversion optimisation
• Ensure high standards of data accuracy, cleansing, and enrichment
• Develop dashboards and reports covering funnel performance, forecasting, and key KPIs
• Collaborate with leadership to align CRM with revenue strategy and growth targets
• Train and support team members to drive HubSpot adoption and best practice usage
• Continuously identify opportunities to improve systems, processes, and reporting as the business scales

Requirements

• Proven experience as a HubSpot Super User, CRM Manager, or similar role
• Strong hands‑on expertise across HubSpot (Marketing Hub, Sales Hub, and workflows)
• Highly analytical with strong attention to detail and a data‑driven mindset
• Experience working in a fast‑growth or scale‑up environment
• Confident translating business needs into structured CRM processes and automation
• Excellent stakeholder management and communication skills

Nice to Have

• HubSpot certifications are beneficial but not essential
• Experience in SaaS, education, coaching, or service‑based businesses is advantageous

Benefits

• Competitive salary of £50,000
• Opportunity to join a high‑performance, founder‑led organisation
• Company pension scheme
• Regular company events and team activities
• Free on‑site parking