Responsibilities

• Communicate with guests before, during, and after their hotel stay
• Respond to guest enquiries and provide timely, professional assistance
• Assist with booking, reservation, and accommodation-related enquiries
• Handle guest requests, feedback, and service-related issues
• Provide information about hotel services, facilities, and local attractions
• Help ensure a smooth and positive guest experience
• Coordinate with internal teams and hospitality or travel partners
• Maintain accurate guest records and communication
• Follow up with guests to ensure customer satisfaction
• Support guest loyalty and relationship-building initiatives

Requirements

• Entry-level, junior, or associate-level candidates are welcome
• Strong communication and interpersonal skills
• Friendly, professional, and customer-oriented personality
• Strong organisational and problem-solving skills
• Comfortable communicating with customers remotely
• Good attention to detail and ability to multitask
• Able to work independently and as part of a collaborative team
• Previous experience in hotel reception, hospitality, tourism, or customer service is a plus, but not essential

Preferred

• Background or strong interest in computer science, technology education, or related fields, with awareness of current industry trends.
• Experience in non-profit management, community organizing, or educational program development is highly beneficial.

Benefits

• £3,000+ monthly base salary
• Guaranteed base salary
• Potential for additional performance-based incentives
• Remote working — UK
• Full-time opportunity
• Entry-level candidates welcome
• Career development and growth opportunities
• Opportunity to work in the travel and hospitality industry
• Collaborative and remote-first working environment
• If you're passionate about hospitality, travel, customer service, and creating exceptional guest experiences , we'd love to hear from you.