Head of Growth & E-commerce at The Lab Co. | London, UK

The Lab Co.

Head of Growth & E-commerce

London, UK (On-site)

Salary Not AvailableSenior Level5+ years expFull time

Posted 3 months ago

Job Summary

Own the growth engine across channels with ROI focus, driving CRO, AOV, retention and lifecycle automation.

Growth planning and ROI prioritization across channels.
Lifecycle, retention and personalization flows via CRM, segmentation and automation.
Site merchandising, promotions, landing page optimization, and cross-functional alignment to lift revenue.

Job Description

Responsibilities

Own annual and quarterly growth plans across all channels.
Deliver revenue, acquisition, retention and profitability targets.
Bridge sales and marketing to ensure campaigns drive measurable commercial outcomes.
Identify and prioritise the highest ROI growth opportunities.
Build systems and processes that create scalable growth.
Conversion rate optimisation
Average order value growth
Customer acquisition
Customer retention
Subscription growth

Requirements

5–8+ years in e-commerce, growth or digital commerce.
Experience scaling consumer brands.
Strong Shopify experience.
Strong Amazon experience.
Experience with CRM and retention marketing.
Strong analytical and commercial skills.
Experience managing budgets and forecasting.
Experience working closely with creative teams.
Highly organised and execution-focused.
Experience in beauty, fragrance, wellness, lifestyle or premium consumer products is preferred.

Preferred

Commercially obsessed.
Data-driven.
Highly accountable.
Entrepreneurial.
Fast-moving.
Resourceful.
Comfortable with ambiguity.
Excited by building.

The Lab Co.

The Lab Co. | The Future of Home & Self Care. Radically Clean. Transformative fragrance. Created with master perfumers and the first fragrance house to be approved by Breast Cancer UK. The Lab Co. (TLC) is redefining the home & body care category—where luxury fragrance craftsmanship meets radically clean, science-backed innovation.Our mission is bold and simple:To create high-performance home and body care that’s 100% non-toxic, EDC-free, and uncompromisingly beautiful. Because clean should never mean compromise.Founded in London by Joshua Gilbertson, Tess Richards, and Helen Patterson, TLC transforms everyday routines into bespoke sensory rituals that elevate mood, protect your well-being, and respect the planet.Every product is powered by our Radically Clean Innovation approach:- 100% Non-Toxic, Hormone and Endocrine Disruptor-Free (EDC-Free)- Surpasses IFRA standards & fully aligned with Breast Cancer UK’s Chemicals of Concern list- Cruelty-Free, Vegan, and Biodegradable- Zero Plastic Formats & Ultra-Concentrated Liquids in Recycled Packaging- Fragrances crafted by in-house olfactory scientists to enhance mood and homeWe don’t follow trends—we set new standards.Trusted by iconic retailers and collaborators such as Selfridges, Waitrose, Ocado, Spinneys, Amazon, Paul Smith, and Yoox Net-a-Porter, TLC is pioneering a new wave of home care—luxurious, safe, sustainable, and radically transparent.This is clean. This is care. This is TLC.

Founded in 2019

London, England, GBR

5 employees (3 in marketing)

www.thelabco.com