Responsibilities

• Own performance across delivery platforms (Deliveroo, Uber Eats, Just Eat)
• Lead digital marketing strategy across paid social, Google and customer acquisition channels
• Define and deliver our CRM & loyalty strategy to drive retention, frequency and lifetime value
• Manage delivery partnerships, promotions, pricing and platform performance
• Optimise the digital customer journey, from first click through to conversion
• Use data to spot opportunities, fix gaps and improve performance across all channels
• Own budgets, ROI and performance reporting across digital, CRM and delivery
• Work closely with internal teams to keep everything aligned and moving at pace
• Manage and support a Digital Executive, including oversight of customer queries and feedback

Requirements

• A commercial, hands-on marketing leader who knows how to drive revenue through digital
• Confident owning multiple moving parts such as acquisition, retention and delivery
• Data-led, but practical and able to turn insight into action quickly
• Strong stakeholder skills, managing both internal teams and external partners
• Comfortable switching between strategy and execution
• Calm, proactive and always looking for ways to improve things
• Experienced in leading and developing a small team

Preferred

• Experience working with delivery platforms or marketplaces (Deliveroo, Uber Eats etc.)
• Strong background in performance marketing and digital growth
• Experience with CRM, lifecycle marketing and customer segmentation
• Good understanding of data, reporting and performance dashboards
• Experience managing agencies or external partners

Benefits

• Competitive salary
• Staff discount across Franco Manca
• Free meals when working
• 28 days holiday (including bank holidays)
• Hybrid working (1 day WFH)
• A high-impact role with real ownership and visibility
• The chance to shape how digital, CRM and delivery work together across two growing brands
• A supportive, down-to-earth team where you can make things happen