French E-commerce Executive | Luxury Jewellery
London, UK (Hybrid)
Posted 5 weeks ago
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Job Description
French E-commerce Executive | Luxury Jewellery
Location: Hatton Garden, London (Hybrid)
Salary: £35,000 per annum + benefits
Employment Type: Full-time
About Diamonds Factory
Diamonds Factory is one of Europe's leading online luxury jewellers, specialising in bespoke engagement rings, wedding rings and fine jewellery. Combining exceptional craftsmanship with a strong digital presence, we help customers create meaningful jewellery pieces through a seamless online experience.
As we continue to expand internationally, we are looking for a French E-commerce Executive to support the growth and optimisation of our French ecommerce website and help deliver an exceptional online experience for French-speaking customers.
About the Role
Reporting to the Global Ecommerce Manager, the French Ecommerce Executive will play an important role in supporting the day-to-day trading and optimisation of our French website.
Working closely with Ecommerce, Marketing, Merchandising, Design, Development and Customer Service teams, you will help improve website performance, maintain accurate content, support digital campaigns and enhance the customer journey.
This is an excellent opportunity for an e-commerce professional looking to develop their skills within a growing international luxury brand.
Key Responsibilities
E-commerce Trading & Website Management
- Support the day-to-day management of the French e-commerce website.
- Update website content, product information, promotions and merchandising activity.
- Ensure products, pricing, translations and promotional messaging are accurate and up to date.
- Support ecommerce trading activity across seasonal campaigns and commercial initiatives.
French Content Localisation
- Translate and adapt website content, product descriptions, landing pages and marketing materials into fluent French.
- Ensure content is culturally relevant and aligned with French customer expectations.
- Maintain accuracy across terminology, spelling, currency and local compliance requirements.
Performance Analysis
- Monitor key ecommerce metrics including traffic, conversion rate, revenue, average order value and customer behaviour.
- Support reporting and analysis using tools such as Google Analytics 4 (GA4) and Hotjar.
- Share insights and recommendations to help improve website performance.
Customer Journey Optimisation
- Support improvements to website usability, navigation and checkout experience.
- Identify opportunities to enhance the online customer journey and conversion performance.
- Work with internal teams to support website improvements and testing activities.
Digital Marketing Support
- Collaborate with Digital Marketing teams on SEO, CRM, email campaigns and paid media activity for the French market.
- Ensure campaigns are correctly reflected across the website.
- Support product launches, promotions and marketing initiatives.
Market & Competitor Research
- Monitor competitor websites, promotions and e-commerce trends within the French market.
- Share insights and ideas to help improve customer experience and commercial performance.
Team Collaboration
- Work closely with Customer Service teams to support French-speaking customers.
- Collaborate with internal stakeholders, including Ecommerce, Marketing, Merchandising and Development teams.
- Provide translation and localisation support for other international markets when required.
About You
We are looking for a detail-oriented and commercially minded e-commerce professional who enjoys working in a fast-paced digital environment.
Essential Skills & Experience
- Fluent French and English (written and spoken).
- Previous experience in e-commerce, digital marketing, online trading or website management.
- Experience working with e-commerce platforms such as Shopify, Magento or similar CMS platforms.
- Familiarity with Google Analytics 4 (GA4) and website performance reporting.
- Strong attention to detail and excellent organisational skills.
- Ability to work collaboratively with multiple teams.
- A passion for digital customer experiences and online retail.
Desirable Skills
- Experience within luxury retail, jewellery, fashion or premium consumer brands.
- Knowledge of SEO best practices.
- Experience using Hotjar or similar customer behaviour tools.
- Understanding of conversion rate optimisation (CRO).
- Experience working with multilingual or international ecommerce websites.
Why Join Diamonds Factory?
- Join a growing international luxury e-commerce brand.
- Work within a collaborative and ambitious digital team.
- Hybrid working from our Hatton Garden office.
- Develop your e-commerce career within the luxury retail sector.
- Gain exposure to international markets and multiple digital channels.
- Employee benefits include jewellery discounts and company benefits.
Diamonds Factory
Here at Diamonds Factory, we’re all about making those all important milestones matter. With over 15 years experience in the jewellery industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.Known best for being one of the globes leading jewellers, our business is constantly growing and expanding and we’re always on the lookout for creative, highly skilled and motivated individuals to become a part of the team. We can’t wait to hear from you!
