Responsibilities

• Marketing & Social Media: Execute social media strategies that grow our audience, boost engagement, and strengthen our brand presence.
• Plan and manage content across platforms (Instagram, Facebook, TikTok) in line with business goals.
• Create engaging, on-brand content - including copy, images, videos, stories, and reels.
• Analyse social media performance, prepare reports, and provide actionable insights for improvement.
• Support wider marketing initiatives, such as newsletters, campaigns, and website updates (WordPress experience desirable).
• Event Coordination: Manage client enquiries, conduct venue show rounds, and support clients throughout the booking process.
• Prepare detailed function sheets, and manage trackers and internal communications to ensure seamless event delivery.
• Coordinate with the kitchen, bar, and service teams to meet event requirements and timelines.
• Assist with event setup and breakdown when required, ensuring that quality control and standards are maintained at all times.
• Support marketing efforts for events, including photography, social content and client follow-ups.
• Build and maintain strong relationships with clients to encourage repeat business and positive feedback.
• Administrative Duties: Handle day-to-day administrative tasks such as scheduling, database management, and responding to emails and calls.
• Maintain accurate booking systems and event calendars.
• Prepare invoices, track payments, and support financial reconciliation for events.
• Assist with staff rotas, supplier coordination, and general office organisation.
• Produce reports on event performance, bookings, and client feedback.

Requirements

• Demonstrated confidence and excellent communication skills, with the ability to speak to diverse audiences. (essential)
• Ability to work evenings and weekends when required for events (essential)
• Experience in hospitality, events, or venue management.
• Experience in team coordination or supervision.
• Strong social media management and content creation skills.
• Excellent copywriting and visual storytelling skills.
• Confident using Microsoft Office and general admin systems.

Preferred

• Experience using Canva and WordPress. (desirable)
• A-Level or equivalent (preferred)

Benefits

• Flexible hours
• Opportunity to increase hours through café or bar shifts if desired.
• A creative and collaborative working environment.
• Opportunity to grow with an independent, well-loved Birmingham venue.
• Casual dress
• Discounted or free food
• Employee discount