Responsibilities

• Maintain and update the hotel website, ensuring content is accurate, optimised, and on-brand.
• Create and manage campaign landing pages
• Support the digital marketing team to ensure paid campaigns across Google Ads, Meta, and other platforms are kept up to date with relevant content and images
• Work with agency partners where applicable
• Develop and lead the hotel’s social media strategy aligned with brand positioning and commercial goals.
• Lead the day-to-day management of the hotels social media channels, including content planning, scheduling, publishing, community management and maintaining a consistently elevated brand presence across all platforms.
• Develop and manage integrated social media and content calendars aligned to key campaigns, seasonal activity, partnerships, hotel moments and wider commercial priorities.
• Own the hotel’s digital storytelling across social platforms, creating and curating compelling content that strengthens brand awareness, supports audience growth and reinforces Mandarin Oriental Mayfair, London’s positioning at the crossroads of art, fashion and culture.
• Plan, coordinate and support high-quality visual and written content production across photography, video and short-form content, ensuring assets are delivered on time and used effectively across social, website, CRM and campaign activity.
• Lead content shoots (photo/video), including concept development, shot lists, and coordination with internal teams and external creatives.

Requirements

• strong organisational and multitasking skills
• keen eye for detail
• excellent communication
• strong copywriting, editorial and storytelling capability
• proven experience within luxury hospitality, luxury travel, fashion, lifestyle or cultural brands
• experience in leading shoots, managing creators and coordinating content production
• eligibility to work in the UK (as part of recruitment process)

Benefits

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Increased holiday entitlement with Length of Service, up to 33 days off
• Access to Hospitality Action’s Employee Assistance Programme