Responsibilities

• Form strong relationships with our clients, supporting them to reach their goals
• Demonstrate your strong communication skills in a supportive environment
• You’ll be part of our Client Services Team, which works directly with our clients, building relationships and developing trust.
• You’ll create the strategies that the delivery team follow, and you’ll work alongside them to ensure that the work meets clients’ expectations.
• Working across a range of client accounts, no 2 days will be the same and you’ll get to test your skills to the max in a variety of industries. You’ll work alongside the Delivery Team, to produce high quality work for our clients that makes a difference.
• We make decisions based on data, so you’ll be happy digging deep into our client’s campaigns to assess success and how we can constantly improve.
• What do we need? We’re looking for digital marketing account managers to lay down the strategy for our clients’ campaigns, assess success and failure and feedback results to our clients.

Requirements

• Several years of experience looking after clients in an agency marketing role, or you might come from an -in-house marketing background and are more used to managing internal stakeholders
• Experienced and knowledgeable in the strategy and tactics behind digital marketing
• Analytical to assess success or failure of campaigns
• A team player
• Keen to learn new skills
• Willing to share your knowledge and expertise with the rest of the team
• Someone who embraces success and failure equally – there’s no room for egos
• Strong customer service skills, comfortable on the phone and presenting to clients
• Experience in account management, understanding how to build and maintain the trust of clients
• Commercial acumen, understanding the needs of our clients

Benefits

• Generous holiday allowance starting at 23 days plus bank holidays, rising to 30 days
• A 4-day week on the last week of the month (10 extra lie-ins a year!)
• Flexible working opportunities
• Opportunities to train and develop, go to conferences and share your knowledge with others
• Proactive career development – we’re a growing company and love to see our team grow with us
• Company Nest pension
• Company healthcare scheme
• Maternity and paternity benefits, plus flexibility for parents to make sure that you never miss the school play
• Innovative, exciting and supportive environment
• A fun, friendly team environment: twice-yearly team nights away, team socials and lunches, charity events, a great deal of banter and a healthy competitive spirit.