Responsibilities

• As an OMODA & JAECOO Digital Brand Ambassador , you will be responsible for engaging customers with the latest OMODA & JAECOO products, technologies and innovations.
• Working as part of the sales team, you will be a key point of contact for our customers, welcoming them into our showroom and responding to telephone, email, LiveChat and online enquiries.
• You will deliver engaging presentations of our products and vehicles, demonstrating an outstanding knowledge and understanding of the OMODA & JAECOO brands.
• A key part of the role will be managing all online customer enquiries from initial contact through to showroom visit.
• You will be expected to follow a set customer enquiry process determined by the manufacturer, ensuring every enquiry is handled promptly, professionally and consistently, whilst delivering an exceptional customer experience.
• You will also play an important role in developing our online presence, managing and creating regular social media updates to engage with our followers, promote our products and vehicles, and support local marketing activity.
• Don’t worry if you’re not a motor industry expert right now – our comprehensive training programme will teach you everything you need to know to become an OMODA & JAECOO Digital Brand Ambassador.
• Hours of work rotate between Monday to Friday 8.30am to 5.30pm & Monday to Saturday with a day off in the week. Salary includes a basic salary plus a monthly bonus, with an OTE of £34,000.
• Role and responsibilities
• Create and maintain a positive, welcoming and customer-friendly sales environment whilst taking responsibility for the day-to-day maintenance and presentation of the showroom.

Requirements

• You don't need to be from the motor industry; however, you will have a proven record of excellent customer service skills and the ability to work confidently with people.
• Strong interpersonal, communication and presentation skills.
• Excellent written communication skills, with the ability to communicate professionally and effectively with customers online.
• A confident and enthusiastic approach to social media and digital communication.
• Strong organisational skills and the ability to manage multiple customer enquiries and follow-ups effectively.
• A well-presented individual with a desire, character and attitude to succeed.
• The ability to quickly establish and build rapport with customers both in person and through digital channels.
• A proactive approach, with the ability to take ownership of customer enquiries from initial contact through to completion.
• Good attention to detail and the ability to follow defined processes consistently.
• A genuine passion for delivering an exceptional customer experience.

Preferred

• This is an exceptional opportunity for the successful individual to develop, learn and forge a career within the automotive sector while representing two exciting and rapidly developing brands.
• We aren’t looking for the finished article; however, we are looking for potential, enthusiasm and the right attitude. In return for your hard work, we’ll support you with coaching and development every step of the way.

Benefits

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas and holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer and professional qualifications