Responsibilities

• Acting as the key liaison for tier 1 clients
• Leading or participating in several client and account manager calls each week
• Owning project plans, priorities, actions, and deadlines
• Coordinating work across SEO, PPC, CRO, design, and other specialists
• Ensuring all services contribute to a unified client strategy
• Translating strategic discussions into clear, time-bound actions and owners
• Proactively monitoring progress and flagging potential delays
• Identifying delivery risks, performance concerns, and communication gaps
• Constructively challenging specialists when priorities or recommendations need scrutiny
• Advocating for strategy over scope creep by respectfully pushing back on client requests that conflict with agreed goals

Requirements

• Proven experience in project or account management within a digital marketing agency
• Experience managing multi-service client accounts or complex cross-functional projects
• A solid understanding of how digital agency teams operate and deliver value
• Confidence leading client calls and managing senior stakeholders
• Strong, clearly spoken and written English-suitable for high-stakes commercial conversations
• Strong organisational, prioritisation, and follow-through skills
• The confidence to question assumptions and hold both clients and internal teams accountable
• The ability to grasp the commercial intent behind deliverables - not just task movement
• Reliable daily availability with overlap of UK business hours
• Please don’t apply if you do not have demonstrable digital agency experience.

Preferred

• Familiarity with the following areas is advantageous (though technical expertise is not required):
• - SEO best practices and performance metrics
• - PPC, paid social, and broader paid media strategies
• - CRO principles and conversion funnel optimisation
• - Website design and development project lifecycles
• - Analytics, tracking setup, and performance reporting tools

Benefits

• Benefits: Amazon vouchers for displaying company values, helping team members, cross sells/upsells.
• Hollidays: 21 flexible days, 8 bank holidays, days plus shutdown between Christmas and New Year.
• Pension: Company pension contribution.