Customer Service Representative

Luton, UK (On-site)

£28K/yr – £32K/yrEntry LevelFull time

Posted 3 months ago

Job Summary

Own hands-on UK field engagement by representing brands face-to-face, turning conversations into leads, and preparing for leadership through daily coaching.

  • Engagement & Conversion: Own on-ground customer engagement across residential campaigns and events.
  • Sales & Lead Gen: Drive lead generation and daily targets through persuasive, psychology-informed conversations.
  • Leadership & Coaching: Progress from frontline rep to team leadership via structured daily coaching.

Job Description

Responsibilities: Represent leading UK brands face-to-face through interactive residential campaigns and events. Responsibilities: Build rapid rapport with members of the public, effectively answering queries and delivering excellent customer service. Responsibilities: Learn the psychology of communication to acquire new customers, generate leads, and hit daily performance targets. Responsibilities: Participate in structured daily coaching to transition into team leadership, mentorship, and campaign management roles over time. Benefits: Travel & Office Perks: Access to national and international travel opportunities, performance competitions, and weekly team social events. Benefits: 1-on-1 Mentorship: Step-by-step guidance from established industry professionals to build your commercial confidence from day one. Preferred: The Ultimate 'People Person': You are outgoing, empathetic, comfortable speaking with people from all walks of life, and great at building instant rapport. Preferred: A Student Mindset: You are highly coachable, eager to learn new industry skills, and handle feedback beautifully. Preferred: Goal-Focused: You thrive on targets and love seeing your day-to-day efforts translate directly into your earning potential. Preferred: Positive Energy: You bring an enthusiastic, supportive attitude to the office and love contributing to a thriving team culture.
Relay Direct logo

Relay Direct

Welcome to Relay Direct — where growth isn't just a goal, it's a way of life.We’re a place where ambition meets opportunity and potential becomes performance.We help businesses grow by delivering personalized, high-impact customer acquisition strategies designed to attract new customers, build trust, and drive loyalty.Our strength lies in investing in people — developing talent from the ground up, sharpening skills, and creating real leadership opportunities.Through modern, innovative methods and face-to-face engagement, we create meaningful connections that lead to real, lasting business growth.

Founded in 2021
Watford, England, GBR
41 employees (6 in marketing)

Salaries

Posted range

£28K/yr – £32K/yr

Taken straight from the job posting.

See all Relay Direct salaries

Marketing Team

Marketing Team Size
6 (15% of company)
Marketing Roles Posted (Last 30 Days)
5

Traffic Signals

Monthly Visitors
3.4K
Traffic Source Mix
Search
53.5%
Direct
33.9%
Referral
7.1%
Social
4.2%
Paid
1.1%

Headcount Trend

Current headcount: ~41
Relay Direct logo

Customer Service Representative

Relay Direct · Luton, UK · On-site