Customer Service Representative

Luton, UK (On-site)

£28K/yr – £32K/yrEntry LevelFull time

Posted 5 weeks ago

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Job Summary

Own hands-on UK field engagement by representing brands face-to-face, turning conversations into leads, and preparing for leadership through daily coaching.

  • Engagement & Conversion: Own on-ground customer engagement across residential campaigns and events.
  • Sales & Lead Gen: Drive lead generation and daily targets through persuasive, psychology-informed conversations.
  • Leadership & Coaching: Progress from frontline rep to team leadership via structured daily coaching.

Job Description

Responsibilities: Represent leading UK brands face-to-face through interactive residential campaigns and events. Responsibilities: Build rapid rapport with members of the public, effectively answering queries and delivering excellent customer service. Responsibilities: Learn the psychology of communication to acquire new customers, generate leads, and hit daily performance targets. Responsibilities: Participate in structured daily coaching to transition into team leadership, mentorship, and campaign management roles over time. Benefits: Travel & Office Perks: Access to national and international travel opportunities, performance competitions, and weekly team social events. Benefits: 1-on-1 Mentorship: Step-by-step guidance from established industry professionals to build your commercial confidence from day one. Preferred: The Ultimate 'People Person': You are outgoing, empathetic, comfortable speaking with people from all walks of life, and great at building instant rapport. Preferred: A Student Mindset: You are highly coachable, eager to learn new industry skills, and handle feedback beautifully. Preferred: Goal-Focused: You thrive on targets and love seeing your day-to-day efforts translate directly into your earning potential. Preferred: Positive Energy: You bring an enthusiastic, supportive attitude to the office and love contributing to a thriving team culture.
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Relay Direct

Welcome to Relay Direct — where growth isn't just a goal, it's a way of life.We’re a place where ambition meets opportunity and potential becomes performance.We help businesses grow by delivering personalized, high-impact customer acquisition strategies designed to attract new customers, build trust, and drive loyalty.Our strength lies in investing in people — developing talent from the ground up, sharpening skills, and creating real leadership opportunities.Through modern, innovative methods and face-to-face engagement, we create meaningful connections that lead to real, lasting business growth.

Founded in 2021
Watford, England, GBR
41 employees (6 in marketing)

Traffic Signals

Monthly Visitors
3.4K
Traffic Source Mix
Search
53.5%
Direct
33.9%
Referral
7.1%
Social
4.2%
Paid
1.1%

Headcount Trend

Current headcount: ~41

Marketing Team

Marketing Team Size
6 (15% of company)
Marketing Roles Posted (Last 30 Days)
8