Customer Engagement & Industry Advocacy – Europe
London, UK (Unknown)
Posted 8 days ago
Job Summary
Owns the end-to-end merchant advocacy and industry influence agenda, shaping product strategy through customer insights, and representing Adyen at European payments forums.
- Helps design and scale the Customer Advisory Board and executive engagement programs.
- Leads external thought leadership and executive speaking at major industry events.
- Influences product roadmaps and regulatory engagement by translating merchant perspectives to cross-functional teams.
Job Description
Responsibilities
- 1. Customer Advocacy & Merchant Engagement
- Design, launch, and steward the Customer Advisory Board for strategic merchants across Europe.
- Build and scale merchant communities and executive engagement programs to deepen relationships and foster peer collaboration.
- Partner cross-functionally to integrate merchant perspectives directly into internal product decision-making, roadmaps, and commercial strategies.
- Drive adoption of community initiatives and embed advocacy throughout the entire customer lifecycle.
- 2. Industry & Regulatory Influence
- Confidently debate and present on European payment trends, card network rules, and regulatory frameworks (e.g., PSD3, open banking, instant payments).
- Represent Adyen in key industry boards, forums, and working groups, translating complex regulatory developments into actionable insights.
- Influence external stakeholders, including card networks and partners, by representing both Adyen and merchant perspectives.
- Proactively leverage Adyen's scale and customer base to drive meaningful ecosystem change.
Requirements
- Core Industry Knowledge: 5+ years of deep, hands-on domain experience within the payments, acquiring, or merchant fintech ecosystem.
- Regulatory & Market Fluency: Ability to confidently debate and present on European payment trends, card network rules, and regulatory frameworks (e.g., PSD3, open banking, instant payments).
- Proven Public Speaker: Proven track record as a keynote speaker, panelist, or executive moderator at industry conferences and client events (portfolio or speaking samples preferred).
- Merchant Engagement: Proven track record building and scaling Customer Advisory Boards, executive engagement programs, and customer communities for strategic accounts.
- Product & Strategy Impact: Demonstrated ability to shape product strategy, roadmaps, and business decision-making through customer insights and market feedback.
- Ecosystem Influence: Experience representing a company in industry forums and influencing external stakeholders (e.g., regulators, card networks, partners).
- Cross-Functional Leadership: Proven ability to lead strategic initiatives in a global, matrixed organization with strong executive presence.
- Mindset: Strategic, entrepreneurial thinker with exceptional storytelling abilities and a passion for elevating the customer voice.
Adyen
LUV Infinity Group is an exciting UK based umbrella company for a multitude of brands, ranging from nightclubs, bars to restaurants all over the United KingdomLUV Infinity Group has a firm Impression on the UK Nightlife and hospitality industry with our venues bringing thousands of smiles to customers faces every day since 2009; and we only continue to expand and grow today.We pride ourselves on thinking outside of the box, being innovative within our ideas & providing the best quality product across each and every diverse brand that we have created.Focusing at the heart of our business, our people; we believe a successful business begins with the people who operate it & we continually reinvent the wheel when it comes to what makes us good employers – this is what drives us.
