CRM Specialist

Birmingham, UK (Hybrid)

£30K/yr – £34K/yrMid LevelOther

Posted 2 weeks ago

Job Summary

Own and optimize multi-channel campaigns from planning to reporting, coordinating assets, QA, and cross-functional collaboration across multiple business units.

  • Oversee end-to-end execution across email, web, paid media, and social channels
  • Set up tracking, attribution, and reporting structures
  • Collaborate with internal teams to ensure smooth launches and continuous improvement

Job Description

Responsibilities

  • Building and deploying campaigns through various digital channels, including email, web, paid media, and social media.
  • Setting up campaign tracking, attribution, audience segmentation, and reporting structures.
  • Performing thorough quality assurance checks across campaign assets, links, tracking codes, and customer journeys.
  • Creating and adapting tactical marketing content including email copy, social media posts, CTAs, landing pages, and promotional assets.
  • Repurposing strategic content into engaging, channel-specific marketing materials.
  • Coordinating campaign timelines and asset delivery across multiple stakeholders.
  • Managing multiple concurrent campaigns across various Business Units.
  • Monitoring live campaigns and escalating critical issues where required.
  • Maintaining campaign documentation and supporting continuous process improvement initiatives.
  • Collaborating with internal teams to ensure campaigns launch smoothly and perform effectively.

Requirements

  • Experience using Marketo or a similar marketing automation/email marketing platform.
  • Experience writing, editing, and repurposing marketing content across multiple channels.
  • Strong organisational skills with the ability to manage multiple projects and deadlines simultaneously.
  • Excellent communication and stakeholder management skills.
  • Experience in a campaign execution or email marketing role, ideally within a B2B environment.
  • Strong attention to detail, with the ability to identify and resolve issues before campaigns go live.
  • An understanding of email marketing best practices, audience segmentation, and campaign deployment.
  • The ability to work independently while collaborating effectively with cross-functional teams.
  • Must have permission to work in the role’s location by the start of employment.

Preferred

  • Understanding of Google Analytics, Power BI, and A/B testing methodologies.
  • Basic HTML knowledge for email and landing page troubleshooting.
  • Experience supporting paid media campaigns and channels.
  • Experience within a B2B, professional services, training, events, or information services environment.
  • Familiarity with social media management platforms and marketing technology tools.

Benefits

  • 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles)
  • Additional Holiday Purchase
  • Hybrid Working
  • Performance-Related Bonus
  • Life Assurance
  • Vitality Private Healthcare
  • Subsidised Gym Memberships
  • Cycle to Work scheme
  • Discount Vouchers and Access to Wellbeing Resources
Wilmington plc logo

Wilmington plc

3.4 Glassdoor

We help our customers to do the right business in the right way. Wilmington acts as trusted partner to customers who are operating in regulated sectors and in the governance, risk and compliance markets. We provide critical data and information to enable our customers to make the decisions needed to maintain compliance with the rules and regulations that apply to them; and we provide training and education to equip our customers with the knowledge and skills to carry out their activities in line with best practice. Our highly respected brands include Astutis, Phoenix, the International Compliance Association, CLTI, Mercia, Axco, Pendragon, Bond Solon, FRA, RISE and Compliance Week.Visit our careers page to find exciting opportunities in our company. https://www.wilmingtonplc.com/working-at-wilmington

Founded in 1995
Birmingham, England, GBR
444 employees (84 in marketing)
1% recommend to a friend
1% CEO approval

Salaries

Posted range

£30K/yr – £34K/yr

Taken straight from the job posting.

See all Wilmington plc salaries

Marketing Team

Marketing Team Size
68 (15% of company)
Marketing Roles Posted (Last 30 Days)
3

Traffic Signals

Monthly Visitors
20.7K
Traffic Source Mix
Search
22.2%
Direct
59%
Referral
5.6%
Social
8.6%

Headcount Trend

Current headcount: ~444

Recent News

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CRM Specialist

Wilmington plc · Birmingham, UK · Hybrid