Responsibilities

• Email campaign execution across Pivotal and THE OUT (transactional and promotional).
• Schedule and sign-off content, links, UTMs, and assets before deployment.
• Collaborate with designer, copywriter, and SFMC partner on email design and journey builds.
• Design and build automated journeys in SFMC Journey Builder; manage and optimize live journeys.
• Own SFMC roadmap: onboarding journeys, opt-in improvements, and THE OUT Unlocked expansions.
• Brief and QA technical SFMC builds with external partner.
• Segment and data management: target active members, lost leads, etc; extract data from Salesforce CRM to data extensions.
• Maintain data hygiene and create custom segments for THE OUT; manage data quality.
• Website ownership for Pivotal and THE OUT; coordinate with agency and freelancers; ensure brand alignment.

Requirements

• Hands-on experience with Salesforce Marketing Cloud - specifically Journey Builder, Email Studio, and data extensions (this is an essential requirement).
• Proven ability to build and manage automated journeys from scratch, not just edit existing ones.
• Comfortable extracting from Salesforce CRM and managing data extensions in Marketing Cloud.
• Strong understanding of email deliverability - bounce management, sender authentication, and how to diagnose and fix issues.
• Highly organised with exceptional attention to detail.
• Strong analytical mindset - you produce reports and interpret them, bringing recommendations not just numbers.
• Able to manage multiple workstreams across two brands simultaneously.

Preferred

• Familiarity with AMPscript or dynamic content personalisation within SFMC.
• Experience managing email across multiple brands from a single SFMC instance.
• Understanding of SMS and push notification execution.
• Experience working alongside an SFMC implementation partner.
• Background in subscription, mobility, or premium consumer services.
• Valid driving licence.

Benefits

• Flexible working environment.
• 25 days annual leave plus bank holidays, with an extra day for your birthday.
• 2 additional discretionary days off to be used for volunteer work.
• Competitive salary with discretionary bonus scheme.
• Contributory pension scheme.
• Health care cash plan.
• Be part of a fantastic, growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars.