CRM Manager - Brand Hackers

London, UK (Hybrid)

£40K/yr – £45K/yrSenior Level4+ years expOther

Posted 2 weeks ago

Job Summary

Own and lead multi-brand CRM programs across email, push, and SMS, from audits and strategy to execution and optimization, while partnering with brand teams to drive engagement, retention, and loyalty.

Own the CRM roadmap for partner brands, planning campaigns, measuring outcomes, and applying learnings.
Coordinate with brand teams and a squad of fractional marketers to deliver multi-channel campaigns and ongoing improvements.

Job Description

Responsibilities

Work across 4+ brands at any one time, as part of a wider team of Brand Hackers or directly alongside the brand's marketing team
Producing CRM audits for our brand partners
Planning, executing, and optimising multi-channel CRM campaigns for exciting challenger brands (email, push, SMS) focused on engagement, retention, and loyalty
Copywriting and designing campaign emails, using in-house designed templates or creating your own, to produce standout campaign materials
Analysing and interpreting campaign performance metrics to inform strategy and continuous improvement
Bringing fresh, innovative ideas to test, learn, and push boundaries for our partner brands
Reporting key campaign outcomes, learnings, and insights to stakeholders
Acting as the main point of contact for your brand partners, with the opportunity to lead a squad of fractional marketers owning other marketing channels.

Requirements

Minimum 4 years of hands-on CRM/email marketing experience, particularly with D2C FMCG brands
Strong understanding of Klaviyo, with the agility to work with Mailchimp and other CRM platforms
Demonstrable understanding of how to design customer journeys and personalise experiences within CRM
Excellent analytical skills
Proactive, self-motivated, and confident working independently
Excellent communication skills both written and verbal
Excellent project and time management skills
A strong design eye and skills using Canva or your preferred design software
Background in agencies a plus!
Working rights in the UK are required. We are currently unable to sponsor visas.

Benefits

🚀 An Opportunity to work with the coolest challenger brands in the market and help shape one of the fastest-growing agencies out there.
🏠 A roaming role: remote most of the time, in London twice a month, plus a competitive package with WFH allowance, personal development support, enhanced parental leave, and unlimited coaching.
🌱 Grow alongside some of the brightest talent in brand growth and marketing, driven by shared purpose and success.
🌴 25 days holiday plus bank holidays.
💸 S alary of 40-45k dependent on experience
💪Monthly working-from-home allowance to be spent on coffee or co-working
🎂 Birthday off
💸 Enhanced paternity/maternity leave & pay
💸 Unlimited coaching with MoreHappi
🤝 Full Up World Membership

Brand Hackers

We’re the secret growth partner trusted by some of the most loved new brands on supermarket shelves and in your online baskets - from Lucky Saint, Bol Foods, Here We Flo, Who Gives A Crap, Tony’s, TimTams and dozens of fast-moving scale-ups across food, drink, wellness and entertainment.We’ve supported over 150+ brands, at three defining moments:→ Founder-led startups building clarity and momentum→ Post-funding scale-ups under pressure to grow fast→ Big corps acting as challengers looking for sharper thinking and faster outcomesBrands come to us when:→ Their team is stretched→ Growth has outpaced capability→ Strategy isn’t clear→ Execution is messy→ They need experienced hands, fastWe offer support across insights, strategy, fractional roles and full executional marketing teams - all under one roof - so ambitious brands can scale with confidence instead of chaos.If you’re ambitious, under pressure, or ready for your next stage of growth, we’re your team.

34 employees (23 in marketing)

brand-hackers.co