CRM & Loyalty Administrator at Lidl GB | London, UK | £31K/yr – £40K/yr

CRM & Loyalty Administrator

London, UK (Hybrid)

£31K/yr – £40K/yrIntern/New GradFull time

Posted 5 weeks ago

Job Summary

Own the weekly content cadence and collaboration across marketing, buying, IT, and creative teams to deliver Lidl Plus in-app offers, communications, and assets, while coordinating supplier input and testing to ensure timely, high-quality content.

Job Description

Responsibilities

Focus on our regular weekly content, meaning a drumbeat of regular weekly tasks and the opportunity for stretch projects.
Set up weekly offers & coupons, all customer facing in-app content (banners, home message), and direct communication.
Create direct communications to send to customers, such as push notifications and in-app announcements.
Coordinate the production and design of creative assets (product photography) for in-app content, working closely with an external agency, internal Photography team & the Online teams.
Ensure weekly timely sign-off on all offers with Buying and Marketing teams.
Support Lidl Plus QR code creation in SalesForce for marketing materials, in-store events and other campaigns as required.
Contact suppliers for bigger promotions, to confirm volume requirements with them and communicate this back to our regional supply chain teams.
Test app features and functionality utilising the testing environment in-app and our dedicated test tills.
Collaborate and problem solve with colleagues across Food Promotions, Non Food, Food Buying, Fruit & Veg Buying, and IT.
Liaise as required with SCRM, the app development team.

Requirements

Experience working in a customer focused or commercial team at Lidl, or for external candidates a passion for retail, CRM, loyalty and/or delivering customers a brilliant in-app experience!
Excellent attention to detail and the ability to spot mistakes.
Experience with SalesForce, Salesforce Marketing Cloud and Adobe Photoshop is desirable but not essential; a desire to learn these is essential!
A real team player: someone who is willing to get stuck in and help their colleagues.
Positive mindset and can-do attitude.
Desire to succeed and interest in always improving.
Adaptable, flexible, and able to deal with changing tasks and routines in a fast-paced environment.
A strong multi-tasker with excellent organisational skills and the ability to prioritise.
An excellent communicator with the confidence and composure to deal with entrusted tasks.

Benefits

30 days holiday (pro rata)
10% in-store discount
Enhanced family leave
Contributory pension scheme
Plus more of the perks you deserve
includes 10% non-contractual London Weighting allowance.

Lidl GB

At Lidl, we’re a pretty close bunch. Sure, we all bring something unique to the table — but when you scratch below the surface, we’ve also got a whole lot in common. We’re plate spinners and problem solvers, working hard to keep homes stocked up across the UK.Just like you.We opened the doors to our first Lidl GB store in 1994. Today, three decades later, we’re proud to have more than 1000 stores and 14 regional distribution centres filled with 34,000 exceptional colleagues across Great Britain - and we're still growing.The secret to our success? Offering the highest quality products at the lowest possible prices. A commitment to the very best service. And a group of incredible colleagues to take us forward and into the future. Our journey is moulded by you — the things that set you apart and the things that make us one amazing team.No matter your role, you’ll find that you can make your mark on our success story. We’re always looking for motivated people who are ready to make our stores, supply chains, and shopping experience the best they can be. Whoever you are, whatever your interests and wherever you come from, there’s never been a better time to join Lidl GB.

Founded in 1994

Surbiton, England, GBR

15K employees

lidlcareers.co.uk