Responsibilities

• Managing email marketing campaigns across multiple ecommerce brands
• Building and optimising automated customer journeys and flows
• Creating campaign calendars and promotional schedules
• Segmenting customer audiences to improve performance
• Monitoring campaign performance and making recommendations for improvement
• Conducting A/B testing across subject lines, content, offers, and automations
• Supporting list growth and customer retention initiatives
• Building and managing flows
• Identifying opportunities to improve customer experience and conversion rates
• Mapping customer journeys and improving lifecycle marketing activity

Requirements

• 3+ years' experience in CRM, Email Marketing, Ecommerce or a similar role
• Experience using Klaviyo or a similar email marketing platform
• Understanding of customer lifecycle marketing and automation
• Strong organisational skills and attention to detail
• Excellent written communication skills
• Comfortable working with data and reporting on performance
• Ability to manage multiple projects and deadlines
• Positive attitude and willingness to learn
• Strong commercial mindset and focus on results
• Klaviyo

Preferred

• Shopify
• Google Analytics
• Google Sheets / Excel
• Reviews platforms
• Meta Ads Manager

Benefits

• Salary of £30,000 - £38,000 depending on experience
• Opportunity to work with exciting ecommerce and consumer brands
• Exposure to multiple areas of digital marketing
• Career progression opportunities within a growing agency
• Ongoing training and development
• Supportive and collaborative team environment
• Regular team socials and events
• Modern office in central Harrogate