Responsibilities

• Supporting the execution of CRM strategies across international markets
• Building and deploying campaigns across CRM channels including newsletters, triggers, push notifications, and reminders
• Assisting in the development and implementation of CRM journeys
• Supporting audience segmentation and campaign targeting with the CRM Manager
• Owning and executing the content plan across websites and app, ensuring alignment with trade plans and campaign strategy
• Managing landing pages and on-site merchandising to ensure optimal product presentation
• Creating wireframes and briefing creative assets in collaboration with the design team
• reviewing and optimising customer journeys to improve engagement and conversion
• Monitoring campaign performance and supporting reporting, including A/B testing
• Conducting competitor research to identify opportunities and improve performance

Requirements

• 1–2 years’ experience in CRM, digital content, or e-commerce
• Experience using an ESP, CRM platform, or content management system (at Moonpig we use Salesforce Marketing Cloud for CRM and Contentful for content)
• Ability to analyse data and turn insights into action
• Strong attention to detail and pride in delivering high-quality work
• Highly organised with the ability to manage multiple priorities
• Confidence working cross-functionally to deliver outcomes
• Proactive mindset with curiosity and eagerness to learn
• Experience working in international markets is a plus
• Familiarity with tools such as Canva, Photoshop, or basic HTML is beneficial

Preferred

• Experience working in international markets is a plus
• Familiarity with tools such as Canva, Photoshop, or basic HTML is beneficial.

Benefits

• Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
• Wellbeing First: Private healthcare (UK), mental health support & dog-friendly offices (London & NL).
• Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
• Career Growth: Learning allowances, coaching & development programs.