Responsibilities

• As one of three designers in our team, you’ll be our go-to for Business customer (mostly sole traders or SMEs) emails, while also working on comms for personal customers.
• Create visually appealing email templates that champion our brand guidelines and are laser-focused on our marketing objectives.
• Present your work in a clear, compelling way that shows creative and thoughtful responses to brief
• You’ll propose ideas for A/B Testing for understanding design’s impact on core CRM metrics.
• You’ll contribute to our CRM Design System, and be responsible for scaling our design function in line with our growing CRM team.
• Design and implement responsive layouts, animations and incorporative multimedia elements that provide optimal viewing experiences across various devices and email clients.

Requirements

• 4+ years of experience in a similar role. CRM experience is essential.
• Previous B2B experience
• Strong portfolio of high-impact emails that demonstrate great typographic, layout, art direction and technical skills across all things email.
• Proven experience in designing responsive email campaigns and templates.
• Proficient in Figma
• Knowledge of email software (e.g., Stripo, Braze).
• Experience designing in multiple languages.
• Excellent attention to detail and organisational skills.
• Ability to work under tight deadlines and manage multiple projects and people simultaneously.
• Strong communication and interpersonal skills.

Preferred

• Desirable: Knowledge in HTML, CSS