Responsibilities

• Proactive Engagement: Actively comment on trending content across social platforms, with a strong focus on TikTok.
• Proactive Engagement: Conduct daily searches for brand-related content and keywords to spot engagement opportunities, including active campaigns.
• Proactive Engagement: Monitor and engage with user-generated content (UGC) and influencer posts.
• Proactive Engagement: Reshare relevant TikTok content to amplify reach and community involvement.
• Proactive Engagement: Adjust keyword searches in line with ongoing marketing campaigns or brand sponsorships.
• Reactive Engagement: Take part in daily content sweeps to identify and flag real-time moments for brand engagement.
• Reactive Engagement: Work closely with the social creative team to reshare approved UGC on Instagram Stories.
• Reactive Engagement: Jump on viral trends and conversations to keep the brand culturally relevant and top-of-mind.
• Social Listening: Monitor social channels for potential issues, including negative sentiment or emerging risks.
• Social Listening: Flag and escalate any concerning comments or content to the appropriate internal teams promptly.

Requirements

• A genuine passion for social media, with a deep understanding of TikTok and Instagram trends, culture, and tone of voice
• Proven experience in community management, ideally within a fast-paced agency environment
• Strong copywriting and storytelling skills, with the ability to craft engaging, real-time copy that resonates with diverse audiences
• Confident communicator with excellent attention to detail and a flair for writing with personality
• Comfortable juggling multiple client voices and adapting tone accordingly across platforms

Preferred

Benefits

• Hybrid working. We work 3 days in the office and 2 from home
• 25 days annual leave
• Two weeks work from anywhere
• Birthday Day off – an extra day to celebrate your big day
• Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
• Free breakfast, snacks and drinks in the office.
• Private Healthcare cover, Cycle to work scheme, Tech scheme + more
• Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.
• Dog friendly office