Responsibilities

• Actively comment on trending content across social platforms, with a strong focus on TikTok
• Conduct daily searches for brand-related content and keywords to spot engagement opportunities, including active campaigns
• Monitor and engage with user-generated content (UGC) and influencer posts
• Reshare relevant TikTok content to amplify reach and community involvement
• Adjust keyword searches in line with ongoing marketing campaigns or brand sponsorships
• Take part in daily content sweeps to identify and flag real-time moments for brand engagement
• Work closely with the social creative team to reshare approved UGC on Instagram Stories
• Jump on viral trends and conversations to keep the brand culturally relevant and top-of-mind
• Monitor social channels for potential issues, including negative sentiment or emerging risks
• Flag and escalate any concerning comments or content to the appropriate internal teams promptly

Requirements

• A genuine passion for social media, with a deep understanding of TikTok and Instagram trends, culture, and tone of voice
• • Proven experience in community management, ideally within a fast-paced agency environment
• • Strong copywriting and storytelling skills, with the ability to craft engaging, real-time copy that resonates with diverse audiences
• • Confident communicator with excellent attention to detail and a flair for writing with personality
• • Comfortable juggling multiple client voices and adapting tone accordingly across platforms

Benefits

• 💰 A benchmarked salary reflective of your experience and in line with our salary bandings.
• 🏢 Hybrid working. We work 3 days in the office and 2 from home
• 🌴 25 days annual leave
• 🌎 Two weeks work from anywhere
• 🎉 Birthday Day off – an extra day to celebrate your big day
• 💆 Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
• 🍪 Free breakfast, snacks and drinks in the office.
• ➕ Private Healthcare cover, Cycle to work scheme, Tech scheme + more
• ♣ Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.
• 🐾 Dog friendly office