Client Director at Journey Further | UK | £65K/yr – £75K/yr

Client Director

UK (On-site)

£65K/yr – £75K/yrSenior LevelFull time

Posted 3 months ago

Job Summary

Own the client experience at a high level, shaping CX strategy, portfolio-level engagement, and revenue outcomes for a performance marketing roster.

Portfolio ownership: lead senior relationships, education, and a proactive engagement model that ties client success to agency success.
CX and process: define client lifecycle touchpoints and QA for top meetings like QBRs to raise standard across the board.
Growth & renewal: forecast revenue, surface growth opportunities, own renewals, and coordinate cross-functional teams to turn insights into impact.

Job Description

Accountability for the shape of your portfolio’s relationships; leading a proactive strategy of engagement and education. You’ll set the standard for how we engage across your portfolio, leading client teams to deliver against that
Lead the narrative, expected outcomes, and quality assurance (QA) for high-stakes meetings like Quarterly Business Reviews (QBRs)
Implement and optimise 'Client Lifecycle' touchpoints, including CSS and presentation feedback, to refine the agency's approach
Own the financial performance of your client portfolio, identifying and converting growth opportunities and accurately forecasting revenue to inform agency planning
Own the full contract renewal process, ensuring scopes are clearly defined, agreed upon, and delivered
Proactively identify, accurately forecast, and deliver on new growth opportunities within your client portfolio
Navigate common client queries and issues, such as scope creep, expectation management and any performance or dissatisfaction, and mapping client lifecycle to ensure we’re always a step ahead
Partner with product specialists and marketing to ensure we’re leveraging our great work beyond your clients, creating client case studies, thought leadership and improving our standard beyond your portfolio
Ensure close coordination with the internal operations team for consistent execution across systems like HubSpot

Proven experience working at a Client Director level within a Performance Marketing agency environment ( It is essential that you have performance marketing industry experience )
Experience leading relationships across diverse sectors such as retail, beauty, fitness, and insurance
Track record of leading client relationships across the full activation mix: Paid Media, Organic Social, PR, SEO, Influencer and Creative
Demonstrable success growing revenue with high-profile, complex clients
Strong commercial instincts: forecasting, pipeline management, and financial discipline
Management and mentorship experience, supporting the development of our wider team and the standard of CX across the agency
A strategic thinker, who understands and owns our client challenges and ambitions, leveraging talent throughout the agency to deliver the best outcomes
A history of growing successful relationships with high-profile and complex client organisations
A passion for building and nurturing a Client Experience (CX) team and a desire to manage and develop others
Highly skilled in financial management, budgeting, and commercial forecasting
Experience working effectively with cross-functional teams that reside overseas

Journey Further

Journey Further is more than our name, it’s a symbol of what we do. Founded in the UK in 2017, the agency has rapidly grown to over 160 specialists across offices in London, Leeds, Manchester and New York City, all on a mission to take brands beyond the limits of performance, platform optimization, and human potential. As a global, full-service digital media agency, we believe in transparency, innovation, and expertise to create partnerships that drive real, measurable impact.

Founded in 2017

Leeds, England, GBR

182 employees (91 in marketing)

www.journeyfurther.com