Have at least 2 years B2B credit control experience

Previously dealt with a variety of accounts, processing and chasing transactional debt 

Have experience of dealing with customers on a global scale

Previous exposure of working closely with a commercial sales team in a high-pressured environment

Extremely confident in communicating via the phone; chasing debt, query resolution, negotiations etc

Have experience or relevant exposure to billing / invoicing processes

Previously used systems such as Sage, SAP, Oracle, Microsoft Dynamics Nav, Salesforce

Have IT skills such as using VLOOKUP’s, pivot tables etc

Be financially astute with a high level of numerical skills

Financial awareness - understanding of the Sales Ledger, associated book-keeping and month end duties

Knowledge of credit checking

Knowledge of instigating legal procedures

Works to strict month end deadlines in a methodical and organised manner

Understanding of audit controls

Be UNiDAYS first point of contact for credit control related activity for a designated portfolio of accounts, dealing with online retailers, media agencies and Affiliate Networks 

Assist with the monthly billing cycle; gain full knowledge and understanding of all billing and collection processes 

Chase and collect global debt in line with departmental metrics and company policy, such as DSO, CEI, aged debtor spread etc 

Proactively chase payment through e-mails and phone calls

Resolve queries and disputes in a timely and effective manner

Send dunning cycle letters

Produce and distribute monthly statement of accounts

Post and allocate bank receipts; accurately and promptly

Identification and allocation of unallocated payments

Assist with Bank reconciliations

Take credit card payments over the phone (PCI compliance)

Negotiate payment plans when required

Escalate non-paying partners through agreed internal process

Monitor and report on Aged and Bad Debt, Queries and Disputes

Be responsible for the upkeep and general maintenance of customer master data within relevant systems

Process invoices and credit notes in line with contractual agreements

Upload invoices to supplier portals in line with contractual agreements

Open new customer accounts and validate statutory information

Complete supplier onboarding forms 

Maintain effective working relationships with internal and external stakeholders

Travel to office locations when requested

Any other tasks as delegated by the Head of Accounts Receivable eg Salesforce Approvals