Responsibilities

• Account Strategy & Growth: Develop and own account strategies to maximise sales, increase profitability and grow your clients' Social Commerce presence (including product selection and merchandising, price and promotions, and trading activities to improve AOV and customer retention); Set objectives and budgets for your accounts; Seller Centre onboarding and operations
• Client Management: Own the client relationship day-to-day, serving as their primary point of contact; Build strong, trusting relationships and communicate clearly — including when conversations are difficult; Prepare regular internal and client-facing performance reports; Coordinate with clients to understand and measure the impact of TikTok Shop activity across other sales channels (Amazon, website, retail)
• Project Management: Manage the delivery across your accounts in collaboration with internal teams to execute marketing plans (including affiliate activations, live shopping and paid media); Manage timelines and ensure your clients’ priorities are always met; Monitor financial performance and campaign effectiveness across your accounts, using data tools to surface insights and drive improvements

Requirements

• 2+ years in a client-facing commercial role
• Experience managing external client relationships
• Experience owning or contributing to account budgets and financial performance targets

Preferred

• Experience working across multiple product categories or brand types
• Existing knowledge, understanding and experience of selling on Social Commerce platforms (primarily TikTok Shop).
• Experience at an agency or consultancy

Benefits

• As well as the fantastic career opportunities that come with joining an agency in the early phases of its TikTok Shop division, we offer a competitive salary package:
• Salary: £40k–£50k dependent on experience
• Commission on new business leads
• 25 days holiday (plus public holidays)
• Pension
• Learning fund
• The freedom to work where you want and manage your own schedule