Responsibilities

• Develop and deliver NHG's reputation strategy, aligning communications to organisational priorities.
• Create and lead integrated, multi-channel campaigns that build awareness and strengthen NHG's reputation across residents, stakeholders and media.
• Oversee the strategic communications grid, ensuring alignment and prioritisation across all corporate affairs activity.
• Plan and coordinate proactive communications, ensuring consistency across media, digital, internal and stakeholder channels.
• Build strong relationships with senior leaders and operational teams to deliver high-quality, insight-led communications plans.
• Lead profile-raising activity for the CEO and Executive team, including media engagement, thought leadership and LinkedIn presence.
• Measure and evaluate communications effectiveness and reputation impact, using insight to continuously improve.
• Work with internal teams and external agencies to develop compelling content across all channels.
• Support crisis and incident communications when required.
• Embed NHG's values through inclusive, engaging communications that reflect the diversity of our workforce.

Requirements

• Proven experience developing and delivering strategic communications programmes in a complex environment.
• Strong experience of integrated communications planning, delivering campaigns that achieve measurable impact.
• Experience working with senior leaders and executives, with the ability to influence and provide constructive challenge.
• Demonstrable success in creating compelling narratives and content that engage diverse audiences.
• Experience managing reputation and crisis communications in a fast-paced environment.
• Excellent stakeholder management, influencing and relationship-building skills.
• Strong analytical and evaluative skills, with the ability to use insight to shape communications.
• Ability to operate with autonomy, manage competing priorities and remain calm under pressure.
• Excellent written, verbal and visual communication skills, with the ability to simplify complex issues into clear messaging.
• A strong external focus, with curiosity about the housing sector, political landscape and wider environment.

Nice to have

Benefits

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity and adoption pay (qualifying period may apply)
• Employee assistance programme - free confidential advice and counselling
• Health cash plan
• Staff discounts across major retailers, gyms, restaurants and more
• Interest-free loans (season ticket, tenancy deposit, training)
• Cycle to work scheme
• Life assurance (4x annual salary)