Responsibilities

• Serve as the primary day-to-day point of contact for clients on all social media campaign-related matters.
• Manage the end-to-end project lifecycle for social campaigns, including creating timelines, tracking budgets, and providing regular status updates.
• Collaborate with Social Strategists and Creators to ensure client feedback is understood and actioned correctly.
• Coordinate the review and approval process for all social content, ensuring it meets brand and client requirements.
• Utilise our intelligent operating system to manage project workflows, track deliverables, and assist in pulling performance reports.
• Support the Account Director in financial management, including scoping new projects and tracking account profitability.
• Develop a strong understanding of the client’s brand, audience, and the social media landscape to contribute to strategic discussions.

Requirements

• Account Management. Proven experience in an agency-side account management role, with a strong focus on building positive client relationships.
• Social Media Expertise. A solid understanding of social media marketing, including major platforms, content formats, and campaign activation processes.
• Project Management. Excellent organisational skills with the ability to manage multiple projects, timelines, and budgets simultaneously with high attention to detail.
• Communication & Collaboration. Strong communication skills, with the ability to articulate client needs clearly to internal teams and work effectively in a collaborative, fast-paced environment.
• Commercial Awareness. Experience with managing project budgets and assisting with financial tracking and reporting.
• AI & Technology Aptitude. A proactive approach to learning and using project management software and AI-powered platforms to drive efficiency.