Responsibilities

• Lead the operational side of building systems and processes to support the growth of this new business unit within the wider team.
• Drive process documentation and work independently or with consultants on tasks such as query monitoring and ensuring frequent, high-quality communications.
• Oversee the operational implementation within Salesforce, collaborating with consultants to optimise workflows.
• Join client calls and respond to specialist inquiries to support our retail partners with their Shopping Ads campaigns.
• Proactively make recommendations to our retail partners to grow their campaigns (Eg sharing new Betas)
• Identify opportunities within the existing portfolio of retailers running other Genie services (eg the affiliate model) to upsell our Self Managed service and lead this conversation with the retailer.
• Build and nurture a strong working relationship with the Google Account Management and Product Specialist teams.
• Act as the escalation point for technical issues, Merchant Center disapprovals, or policy issues, ensuring our clients receive expert Google support via Genie.
• Stay ahead of the curve by keeping on top of Google product betas and specialist training workshops, keeping our self-managed clients informed of the latest changes and recommendations.
• Keep up to date with developments in Shopping Ads and performance marketing, and identify opportunities relevant to the Genie Shopping business model.

Requirements

• 3+ years’ experience in PPC, with mastery of Google Shopping Ads and detailed knowledge of Google Ad formats including PMax.
• Deep technical knowledge of Google Merchant Center and Feed Optimisation.
• Proven experience in a client-facing role, managing large-scale retail accounts.
• Background in e-commerce, marketplaces, or performance-led retail environments
• Understanding of the Google CSS ecosystem in the UK and EU
• Travel: There are requirements to travel to Cambridge around once a month, with London (or other UK locations) once a month on average.

Preferred

• Previous experience working directly with Google’s Agency/Channel teams.
• Familiarity with Feed Management Tools (e.g., Channable, Feedonomics)

Benefits

• Remote Working Allowance - We pay all Genies £126 per month WFH allowance
• Flexible Working - We provide flexibility in working options and work in a distributed team model
• 25 Days Annual Leave + Bank Holidays
• Enhanced Absence and Family Leave Policies
• Workplace Pension - Your 4% employee contribution is matched by Genie via salary exchange
• Employee Referral Scheme - A bonus payment if we hire someone you recommend
• Electric Car Scheme - Allows you to lease an electric car through salary exchange, giving savings on Tax and NI
• Cycle to Work Scheme - The Cycle2Work Scheme allows you to buy a new bike for commuting to work, spreading the cost over 12 months via salary exchange
• Genie Academy - Our in-house training helps develop talented people into world-class digital marketers. Courses cover all aspects of the business
• Quarterly Social Events - We all get an afternoon off each quarter to attend a staff social.