Responsibilities

• Own the post‑launch lifecycle management of CFC CRM across global markets.
• Be accountable for platform availability, reliability, performance, and scalability.
• Manages current CFC CRM ecosystem roadmaps & coexistence with legacy CRM environments, ensuring continuity, direction and risk mitigation.
• Make trade‑off decisions where precedent may not exist with stakeholder input
• Drive measurable value realization from CRM investments (adoption, productivity, commercial impact).
• Establish level metrics and reporting for BAU health and value delivery within the CFC technology ecosystem
• Ensure CRM outcomes align to commercial strategy, not just technology success.
• Define and mature the global CFC CRM operating model & governance, balancing innovation with stability.
• Own technology BAU roadmap across support, enhancements, release readiness, and optimization.
• Reduce market‑by‑market variance through harmonization and repeatable patterns.

Requirements

• BA Required; MBA or equivalent Master’s-level education preferred
• A minimum of 12+ years of experience in the pharmaceutical industry, preferably in managing diverse/global teams
• Demonstrated capability in carrying out process excellence, knowledge management and project management.
• Demonstrated experience working and/or supporting global or above markets.
• Experience leading and understanding agile ways of working and product development lifecycle.
• Ability to navigate consumer privacy and / or healthcare data landscape at scale
• Deep understanding and passion for CRM and content platforms, technologies (especially in areas across Customer-facing colleagues)

Preferred

• Experience working with engineering teams in designing scalable architecture that meets the needs of marketing and sales co-workers.
• Experience evaluating product decisions strategically and making prioritization tradeoffs, leveraging large datasets to make data driven product decisions while collaborating with multiple stakeholders and cross functional teams.
• Strong writing, presentation and influencing skills.

Benefits

• We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.
• Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.