Responsibilities

• Manage a portfolio of client accounts, building trusted relationships and acting as their day-to-day contact.
• Lead projects from brief through to delivery, ensuring work is delivered on time, on budget and to an exceptional standard.
• Develop integrated marketing campaigns across digital, social, web, content, design and print.
• Write clear creative and technical briefs for our creative and digital teams.
• Manage website projects, understanding site structures, user journeys and development processes.
• Plan, coordinate and report on organic and paid social media campaigns.
• Present ideas, strategies and campaign recommendations confidently to clients.
• Identify opportunities to grow client accounts through proactive thinking and strategic recommendations.
• Manage budgets, timelines and project administration with excellent attention to detail.
• Monitor campaign performance and provide insights to continually improve results.

Requirements

• At least five years' experience in an agency Account Management or Client Services role.
• Experience managing your own portfolio of clients with confidence and autonomy.
• A strong understanding of digital marketing, websites, social media and integrated campaigns.
• Experience briefing and managing website projects from planning through to delivery.
• Excellent communication and relationship-building skills.
• Strong commercial awareness and the ability to spot opportunities for client growth.
• Outstanding organisation and project management skills.
• Exceptional attention to detail.
• A proactive, positive attitude and a willingness to roll your sleeves up and make things happen.