Marketing and Ticket Office Assistant at The Cheltenham Trust | Cheltenham, Gloucestershire, UK

The Cheltenham Trust

Marketing and Ticket Office Assistant

Cheltenham, Gloucestershire, UK (On-site)

Salary Not AvailableEntry LevelFull time

Posted 2 months ago

Job Summary

Own local venue marketing execution across campaigns, social, and email to drive attendance and customer engagement.

Frontline ownership: campaign support across Cheltenham venues, email sends, and social content.
Asset and content creation: Canva visuals, signage, website updates, and simple video edits.
Operations liaison: coordinate with promoters, Ticket Office, and Spektrix CRM for events and reporting.

Job Description

Assisting the marketing team with campaigns across Cheltenham Town Hall, Pittville Pump Room, Leisure at Cheltenham, The Wilson and the Prince of Wales
Creating and sending marketing emails utilising our email platforms including DotDigital and TRP
Reviewing and updating the Cheltenham Trust’s websites to ensure all the information is up to date
Updating and maintaining front of house print displays and digital screens
Creating content using Canva for the website and social media, including resizing images, simple video editing and artwork layouts
Assisting the Marketing Manager with communicating with promoters to coordinate marketing activity for visiting companies at the Town Hall
Assisting with managing the Cheltenham Trust’s social media platforms, including creating content, writing copy and responding to comments and messages
Assisting the Ticket Office Coordinator with the day-to-day running of the Ticket Office including answering customer calls, face-to-face bookings, setting up and pulling sales reports and setting up events using our CRM system Spektrix
Represent the Cheltenham Trust in a helpful and friendly manner; ensuring the highest standard of customer care
Updating menus and venue signage as required

The Cheltenham Trust

At The Cheltenham Trust, we are dedicated to enriching the lives of residents and visitors through art, culture, heritage, sport, play and performance. Our venues and services offer a hub for events, social interaction, diversity and creativity. We aim to contribute to a vibrant cultural economy and shape Cheltenham’s distinctive sense of place and tourism offer.Registered Charity No. 1158606, Registered Company No. 09021431

Founded in 2014

Cheltenham, England, GBR

126 employees (9 in marketing)

www.cheltenhamtrust.org.uk