Responsibilities

• Overall ownership of Content Operations including, but not limited to modular content practices, content governance strategy, consolidating disparate platforms
• Defining the process for integrating cross-team and cross-channel content distribution through content management platforms
• Lead and direct the team on ongoing content hygiene efforts, including de-duplication, archival, retirement, and quality checks to maintain system integrity.
• Own metadata strategy and taxonomy standards to improve content findability and reuse, including required tags, controlled vocabularies, and schemas.
• Drive modular content practices, maintaining governed content components and variants with appropriate linkage and controls.
• Partners to manage the multi-channel content (video, email, social media) orchestration for delivery to end-clients
• Serve as the business owner for CMS and DAM platforms, overseeing administration, roles and permissions, configuration, templates, and release testing.
• Understands how content is used and re-used at scale with Personalization
• use cases delivered via platforms like CDPs
• Define, monitor, and report on SLAs for content requests, publishing turnaround, and issue resolution.

Requirements

• Bachelor’s degree at a minimum
• 10+ years of relevant experience – covering all Essential functions described above
• Extensive experience in content distribution strategy, digital asset management, web content management, or marketing operations roles with governance accountability.
• Hands-on experience administering and configuring enterprise-scale CMS and/or DAM platforms.
• Demonstrated expertise in metadata strategy, taxonomy design, and improving content findability and reuse.
• Experience implementing modular content approaches and governed content variants.
• Strong understanding of workflow design across intake, review/approval, localization, publishing, and retirement.
• Proven ability to influence and collaborate across Brand, Creative, Legal/Compliance, and Technology teams.
• Program and project management experience, including prioritization, requirements definition, release readiness, and change management.

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.