Marketing & Communications Manager at Mandarin Oriental | London, UK

Mandarin Oriental

Marketing & Communications Manager

London, UK (On-site)

Salary Not AvailableMid LevelFull time

Posted 2 months ago

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Job Summary

Own luxury hospitality PR and media relations, driving proactive, integrated campaigns across Rooms, F&B, Wellness and partnerships while shaping journalist and influencer ecosystems, press visits, and media events.

Media strategy aligned to commercial priorities and seasonal activations.
Own day-to-day press office activity and build strong relationships with journalists, editors, broadcasters, and key opinion leaders.
Coordinate press visits, interviews, photoshoots, media hosting, and influencer stays to maximize coverage.

Job Description

Responsibilities

Lead day-to-day press office activity and media enquiries across the hotel and restaurants.
Develop proactive media strategies aligned to commercial priorities across Rooms, F&B, Wellness and partnerships.
Build relationships with journalists, editors, broadcasters, influencers and key opinion leaders across luxury, travel, lifestyle and F&B.
Coordinate press visits, interviews, photoshoots, media hosting and influencer stays.
Develop integrated PR and communications plans for campaigns, partnerships, launches and seasonal activations.

Requirements

To be a successful Marketing & Communications Manager candidate, you will have strong organisational and multitasking skills, with a keen eye for detail.
You will showcase excellent communication and have a strong copywriting, editorial and storytelling capability.
Ideal candidates will have proven experience within luxury hospitality, luxury travel, lifestyle or in luxury PR/Communications environments and experience in producing campaign reporting, media analysis and communications summaries.

Benefits

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
50% F&B & Spa discount on property
Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
Complimentary Westfield Healthcare cash plan, children added at no extra cost
Colleague Experience Stay in-house with breakfast included upon completed probation
Friends & Family hotel rate and Spa discount

Mandarin Oriental

4.0 Glassdoor

Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 43 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.Mandarin Oriental’s aim is to be recognised widely as the best global luxury hotel group, providing 21st-century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and people while maximising profitability and long-term stakeholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The Group's strategy is to open the hotels currently under development while continuing to seek further selective opportunities for expansion worldwide.

Founded in 1963

Quarry Bay, CHN

14K employees

www.mandarinoriental.com

74% recommend to a friend

89% CEO approval