Marketing Assistant Natural Foods UK
St Albans, Harrow, UK (Unknown)
Posted 2 weeks ago
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Job Summary
Own the end-to-end consumer care for Lotus Natural Foods brands and support marketing operations, from customer interactions and escalation management to product updates and retailer web optimization.
- Lead day-to-day consumer care and Q&A during promotions
- Coordinate with Marketing, QA/Legal/Ops and external agencies
- Support brand collateral, pack updates, and retailer website improvements
Job Description
Responsibilities
- Consumer Care Day-to-day management Consumer Care for Natural Foods brands.
- Responding to questions, complaints and suggestions, taking the initiative where necessary and responding in the appropriate tone of voice as well as taking appropriate action for serious complaints
- Using Zendesk and email
- Liaising with Marketing Team and QA / Legal / Ops where appropriate
- Postage/send outs to consumers
- Managing Q&A and escalations during brand promotional periods, for example, on pack promotions and partnerships
- Producing reports and/or trackers when required by the wider business to show insights into consumer questions, complaints and suggestions. Ensuring brand team are aware of any recurring complaints, questions and suggestions.
- Marketing Support the Natural Foods Marketing Team if and when required.
- Brandbank management
- Uploading new products and managing pack updates
Requirements
- A university degree
- Creative
- Pro-active
- Team player
- Independent self-starter
- Comfortable with online interactions
- Strong willingness to learn
- Strong language skills, both oral and written
- Consumer first mindset
- Passionate about being part of the growth of Lotus Natural Foods U
Lotus Bakeries
LUV Infinity Group is an exciting UK based umbrella company for a multitude of brands, ranging from nightclubs, bars to restaurants all over the United KingdomLUV Infinity Group has a firm Impression on the UK Nightlife and hospitality industry with our venues bringing thousands of smiles to customers faces every day since 2009; and we only continue to expand and grow today.We pride ourselves on thinking outside of the box, being innovative within our ideas & providing the best quality product across each and every diverse brand that we have created.Focusing at the heart of our business, our people; we believe a successful business begins with the people who operate it & we continually reinvent the wheel when it comes to what makes us good employers – this is what drives us.
