Responsibilities

• Generate high-quality leads through targeted calls
• Communicate product features confidently and accurately
• Identify and respond to prospective customers’ needs effectively
• Maintain organised records of customer interactions
• Organise and update data to maximise the chances of phone conversations
• Collaborate and support your colleagues to foster a strong team dynamic
• Deliver a consistently high standard of professionalism in all interactions

Requirements

• Exceptional written and verbal communication skills in English
• Positive attitude and results driven
• Strong team collaboration and interpersonal skills
• Confidence in leading conversations and handling objections
• Excellent organisational skills and attention to detail
• Ability to learn new processes quickly

Preferred

• Fluency in an additional language (e.g., German, French, Spanish, Italian, Portuguese, Mandarin, Korean)
• Educated to degree level or possess equivalent professional experience
• A scientific background in Chemistry or Biology
• Experience with CRM systems or Salesforce
• Previous experience in a call centre or other target-driven environments (lead generation, telesales, B2B, customer service, etc.)

Benefits

• A vibrant, supportive, and collaborative team culture
• A regular weekly pattern from day 1 and no weekend work
• Profit-sharing for eligible employees, as Voicentric operates as an Employee-Owned Trust (EOT)
• Employee of the Quarter awards featuring exciting prizes such as trips, tech gadgets, and gym memberships
• Ongoing training, coaching, and progression opportunities
• Regular social events and celebrations
• Employment Assistance Programme (EAP) providing 24/7 counselling and support
• Pension scheme
• Free flu vaccination and free eye test
• Informal dress code enhancing workplace comfort