Responsibilities
- Training & Enablement: Create, update and maintain high-quality training materials, including presentation decks, scripts and supporting resources, ensuring strong visual design and audience-focused messaging aligned with Hilton brand standards. - Hotel Support & Guidance: Own responses to hotel Marketing & eCommerce queries, taking time to understand context, providing clear and accurate answers, anticipating follow-up questions. - Intranet Experience: Take ownership of the EMEA Marketing Lobby intranet, keeping content up to date and improving structure, navigation, usability and visual appeal to support self-service access. Requirements
- Strong communication across written, visual and verbal formats, including responding to hotel queries and delivering online training. - Excellent attention to detail and a high standard for accuracy across guidance, training materials and published content. - A solid understanding of core marketing and eCommerce principles, with the ability to explain concepts clearly and apply guidance in a practical hotel context. - A proactive approach to ownership, with the confidence to take initiative, follow issues through and resolve them with minimal day-to-day oversight. - Strong time-management and prioritisation skills, with the ability to manage multiple pieces of work and deliver high-quality outputs to deadlines. - The ability to quickly learn guidance, tools and stakeholder responsibilities, and use that knowledge to give correct answers first time. - A collaborative, team-focused mindset, comfortable working closely with immediate teammates and wider stakeholders. Nice to have
- Relevant work experience demonstrating ownership, initiative and delivery of high-quality outputs. - Experience creating or maintaining training materials, presentations or learning content. - Familiarity with design or video-creation tools such as Canva or Synthesia. - Comfortable working with Excel and Power BI to keep data accurate and support basic performance reporting. - Experience working with or supporting hotels in a service, enablement or advisory capacity. - A curious, improvement-focused mindset, with openness to feedback and a desire to continually improve training and ways of working. Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program - Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future - Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents - Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones - Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care - Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)