Responsibilities

• Lead the end-to-end design, implementation and optimisation of the HubSpot CRM architecture across Marketing Hub, Sales Hub and CRM.
• Redesign and implement the CRM data model, object relationships, lifecycle stages, lead statuses and sales pipeline architecture.
• Establish robust CRM governance, including data validation, deduplication, data quality processes and ongoing CRM hygiene.
• Configure custom properties, objects, associations and business logic to support multiple business units and customer journeys.
• Develop scalable lead management processes, including MQL, SQL and opportunity definitions, lead routing, ownership and lead scoring.
• Configure Sales Hub to support the commercial team, including pipelines, deal stages, sequences, playbooks, templates and task automation.
• Build sophisticated lifecycle marketing programmes using workflows, automation, nurture journeys, dynamic segmentation and personalised communications.
• Design and implement marketing automations, email templates, marketing assets and campaign workflows that support customer acquisition, engagement and retention.
• Develop scalable customer segmentation frameworks that enable persona-based targeting and personalised customer experiences.
• Lead the integration of HubSpot with websites, Panacea and other third-party business systems, ensuring robust data architecture and synchronisation across platforms.

Requirements

• Minimum five years' hands-on HubSpot implementation experience.
• Proven experience designing and implementing HubSpot CRM from the ground up.
• Extensive expertise across HubSpot Sales Hub, Marketing Hub and CRM.
• Experience designing CRM architecture for complex customer journeys and multiple business functions.
• Strong understanding of Revenue Operations (RevOps) principles and commercial processes.
• Experience implementing lifecycle stages, lead scoring, pipeline management, attribution reporting and customer segmentation.
• Extensive experience building workflows, automation and lifecycle marketing programmes.
• Experience integrating HubSpot with third-party platforms and business systems.
• Strong understanding of CRM data architecture, governance and reporting.
• Experience developing dashboards and commercial reporting for Sales and Marketing teams.

Preferred

• Current HubSpot certifications across Sales Hub and Marketing Hub.
• Experience working for a HubSpot Solutions Partner or CRM consultancy.
• Experience leading HubSpot onboarding or implementation projects.
• Experience with Operations Hub.
• Experience in healthcare, SaaS or another complex regulated environment.
• Experience supporting API integrations or middleware platforms.
• Understanding of GDPR and CRM data governance.
• HubSpot CRM
• HubSpot Sales Hub
• HubSpot Marketing Hub

Benefits

• 33 days holiday (including Bank Holidays)
• Paid Christmas closure (between Christmas and New Year)
• Birthday Leave - paid day off on your birthday
• "Life Leave" - 2 days of extra leave to take when things you can't plan for happen
• Enhanced family friendly policies including a phased return to work and receive full pay
• Paid company sick pay scheme
• Contributory Pension Scheme (6% matched)
• Employee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child
• Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Will Writing, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
• Work from anywhere policy